Front of House Team Member
Company: TMG Services LLC
Location: Phoenix
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: Front of House
(FOH) Team Member Location: Phoenix Sky Harbor International
Airport Position Type: Full-Time / Part-Time Reports To: Store
Lead/ Shift Lead Compensation: Hourly Bonus Position Summary Join
our team and help travelers take off with a great experience. Our
Front of House (FOH) Team Members are the first smile travelers see
before they sprint to their gate, settle in for a layover recharge,
wait for a loved one, or a fellow member of the airport ecosystem
on a quick lunch break. This role floats between barista, cashier,
and cocktail prep, making you the café equivalent of a top-tier
frequent flyer: flexible, fast-moving, and cool under pressure. In
this airport environment, you’ll interact with guests from all over
the world and make someone’s day in as little as 30 seconds. If
you’re team-oriented, energetic, and love a non-traditional
environment, this role is your runway. Locations we operate in
Phoenix Sky Harbor International Airport: The Refuge Coffee Food
and Wine (Terminal 4, B9) FLT Club Coffee Food and Wine (Terminal
4, Pre-Security) Garrett Popcorn Shop (Terminal 4, A gates) - no
coffee/cafe experience needed Phoenix Magazine Cafe Market (inside
the Rental Car Center) - no alcohol served Requirements: Key
Responsibilities Guest Experience & Service Greet guests with
genuine enthusiasm and keep the energy high, the kind of energy
that cuts through travel fatigue Deliver fast, friendly, polished
service that leaves guests smiling Use strong product knowledge and
suggestive selling to elevate the guest experience. Manage
high-volume guest flow with a calm, confident approach. Barista
Duties Craft excellent espresso drinks and coffee beverages with
speed and consistency. Operate espresso machines and brewing
equipment like a pro. Ensure drinks meet recipe, flavor, and
presentation expectations, we take no shortcuts on quality. Cash
Handling & POS Process transactions quickly and accurately to keep
the line moving. Handle cash and digital payments with precision.
Maintain a welcoming and organized counter area. Cocktail
Preparation Prepare beer, wine, and simple or signature cocktails
with accuracy and professionalism. Check IDs and follow all alcohol
service requirements. Keep the bar stocked, clean, and ready for
takeoff. Food Service Support Assemble and deliver made-to-order
food items promptly. Follow all food handling, sanitation, and
safety standards. Cleanliness & Operations Maintain a clean,
polished, guest-ready environment at all times. Restock supplies so
the team never hits turbulence mid-shift. Follow opening,
mid-shift, and closing procedures with consistency. Support
teammates to ensure the entire café runs smoothly, no one flies
solo. What We’re Looking For A team-oriented individual who thrives
in any environment, high-energy environment. Someone who enjoys
creating quick, memorable guest interactions, especially for people
who may only be in your world for a minute or two. A positive,
upbeat personality with a passion for great coffee, great
cocktails, and great hospitality. An individual who adapts quickly
and can stay cool when the line feels like a full terminal.
Qualifications Experience in hospitality, coffee, bartending, or
customer service is a plus. Strong multitasking abilities and
comfort working with urgency. Reliable, punctual, and dedicated to
delivering a consistent guest experience. Must be able to stand for
extended periods and lift up to 30 lbs. Must meet age requirements
for alcohol service and obtain all required food/alcohol
certifications. Must be able to pass airport badging requirements
(fingerprinting and background check). Benefits Competitive hourly
wage tips Employee discounts Flexible scheduling Growth and
cross-training opportunities Fun, fast-paced team culture in a
one-of-a-kind workplace Medical, dental and vision available for
full time employees Pension Plan vested after 1 year of
employment
Keywords: TMG Services LLC, Phoenix , Front of House Team Member, Hospitality & Tourism , Phoenix, Arizona
