Customer Service Support Rep
Company: LabCorp
Location: Phoenix
Posted on: March 19, 2023
Job Description:
LabCorp is seeking a Customer Service Support Representative to
join our team. This position will work with physician offices,
hospital laboratories, patients and internal customers to ensure
that all client needs are addressed accurately and efficiently. The
Customer Service Support Representative will provide product
education and handle a wide variety of questions while ensuring a
world-class customer experience. The ideal candidate will be
passionate about Customer Service and motivated to work with a
customer centric team in an innovative company. Work Schedule:
Thursday - Monday, 12:00 pm - 8:30 pm MST; additional days/hours as
business needs require to possibly include weekends Work Location:
Remote work is available Benefits: All job offers will be based on
a candidate's skills and prior relevant experience, applicable
degrees/certifications, as well as internal equity and market data.
Regular, full-time or part-time employees working 20 or more hours
per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off
(PTO) or Flexible time off (FTO), Company bonus where applicable.
For more detailed information, please click here . Job
Responsibilities:
- Act a liaison between LabCorp, the customer base and
patients
- Resolve routine customer requests with products or services via
inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional
manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and
understanding of the solution
- Provide additional customer education and information as
needed
- Qualify and establish inbound new customers requesting
LabCorp's products and services
- Work in multiple databases to research complex issues and
questions
- Notify clients of test results in a timely and accurate
manner
- Review test forms for accuracy and report any
discrepancies
- Participate in activities designed to improve customer
satisfaction and business performance
- Perform administrative support for medical record management,
CRM data maintenance, and internal records to assure HIPAA
complianceJob Requirements:
- High School Diploma or GED equivalent required
- Associate's or Bachelor's degree highly desired
- Previous experience in a customer service role
- Experience working in a contact center/call center environment
is preferred
- Prior healthcare industry, such as a physician's office or a
hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Experience with and/or Laboratory Information Systems is
preferred
- Strong verbal and written communication skills and excellent
ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to
changing priorities quickly
- Bilingual in English and Spanish highly desirable If you're
looking for a career that offers opportunities for growth,
continual development, professional challenge and the chance to
make a real difference, apply today! Labcorp is proud to be an
Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives
for diversity and inclusion in the workforce and does not tolerate
harassment or discrimination of any kind. We make employment
decisions based on the needs of our business and the qualifications
of the individual and do not discriminate based upon race,
religion, color, national origin, gender (including pregnancy or
other medical conditions/needs), family or parental status,
marital, civil union or domestic partnership status, sexual
orientation, gender identity, gender expression, personal
appearance, age, veteran status, disability, genetic information,
or any other legally protected characteristic. We encourage all to
apply. For more information about how we collect and store your
personal data, please see our Privacy Statement .
Keywords: LabCorp, Phoenix , Customer Service Support Rep, Hospitality & Tourism , Phoenix, Arizona
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