Manager, Market Operations
Company: ArchWell Health
Location: Phoenix
Posted on: May 2, 2024
|
|
Job Description:
Manager, Market Operations
Phoenix, AZ, USA
Req #11483
Tuesday, April 30, 2024
Manager, Market Operations
ArchWell Health is a new, innovative healthcare provider devoted to
improving the lives of our senior members. We deliver best-in-class
care at comfortable, accessible neighborhood clinics where seniors
can feel at home and become part of a vibrant, wellness-focused
community. Our members experience greater continuity of care, as
well as the comfort of knowing they will be treated with respect by
people who genuinely care about them, their families, and their
communities.
Job Summary:
The Operations Manager is the primary business leader responsible
for all ArchWell Health centers in a metropolitan area. They are
responsible for achieving the market's financial objectives while
achieving superior employee and patient satisfaction. This role
reports to the Sr. Director of Operations, and works hand-in-hand
with a clinical peer, the Market Medical Director. In addition to
assisting with the hiring & managing a team of adapt Center
Managers who ensure excellence in center operations and membership
experience, the Operations Manager has oversight for center
performance management, training and onboarding of center
colleagues, and assist the Sr. Director of Operations with
management of market operations. This leader should be a strong
communicator who builds relationships quickly and is passionate
about working in a fast-paced, results-driven organization. A track
record of building strong cohesive teams with a member-first and
operational sustainability mentality is a must-have.
Duties/Responsibilities:
Implement market center launch plan in partnership with ArchWell
Health's corporate Growth team; this includes hiring and training
Center Managers, setting up core management processes, and building
a culture of operational excellence and teamwork
Provide leadership and P&L management for assigned centers,
responsible for center operations achieving financial, growth, and
operational KPIs; there is a significant focus on growth and member
satisfaction
Organize the market leadership team around shared objectives
regularly; manage weekly market leadership team meetings and
ensures leadership is focused on the right issues; set appropriate
financial/operational/quality performance goals
Works in a dyad relationship with the market clinical leadership to
ensure ArchWell Health is delivering on the patient promise and
meeting market performance objectives
Deep focus on patient experience; gather an appropriate team and
patient information to build a best-in-class customer service
experience that optimizes resources for growth
Reviews financial reports to measure productivity and goal
achievement and to determine areas needing cost reduction and
improvement
Train and onboard new colleagues, assure center workflows are
consistently followed, and engage in process improvement
activities.
Required Skills/Abilities:
Exposure to value-based models of care delivery; demonstrates a
strong knowledge of the national payer and risk-bearing provider
landscape
Strong business acumen; demonstrated experience in strategic
planning, resource allocation, human resource modeling, leadership
technique, and operations
Track record of developing and implementing processes for providing
excellent customer service
Ability to effectively leverage business and organizational
knowledge within and across functional areas
Must possess a high degree of emotional intelligence and integrity;
driven and focused work ethic
Self-starter with the ability to think creatively and work
effectively
Ability and willingness to travel locally to center locations and
meet with external partners up to 80% of the time with periodic
travel to other ArchWell Health markets
Education and Experience:
Undergraduate degree
Minimum of 5 years in a supervisory role in a medical setting with
prior multi-site facility oversight
Experience managing and overseeing a P&L is highly desired
Prior experience with managed care operations highly preferred
A passion for mentorship and team development, particularly across
multiple functional areas
A problem-solving orientation and eagerness to identify process
gaps and implement practical solutions in a matrixed
organization
Ability to manage multiple priorities across various stakeholders
and departments
Embodies and serves as a role model of ArchWell Health's
Values:
Stay Resilient
Earn Trust
Be Compassionate
Strive for Excellence
Show Respect
Always Do the Right Thing
ArchWell Health is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard
to their race, color, religion, age, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
any other protected classification.
Other details
Job Family
Shared Market Admin
Pay Type
Salary
Apply Now
Share this job:
Keywords: ArchWell Health, Phoenix , Manager, Market Operations, Executive , Phoenix, Arizona
Click
here to apply!
|