Claim Manager
Company: Chubb
Location: Phoenix
Posted on: April 1, 2026
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Job Description:
Description We are currently seeking a Property Claims Manager
to join our Digital Adjusting Team (DAT) to supervisor a team of
adjusters handling claims throughout North America. The position
requires the candidate to be located in Phoenix, Arizona or
O'Fallon, MO where the candidate will be required to work an
in-office schedule adhering to our flexible work arrangement of 4/1
with manager approval. The position will be responsible for the
administrative management, staff development, and technical claim
results for one team of property adjusters. The individual will
collaborate with and report to the Pacific-based AVP, Claim Manager
and be responsible for delivering excellent financial and service
results as well as a high-quality product. The position will also
be responsible for developing staff, succession planning, and
executing strategies to achieve goals and objectives . Key
Responsibilities The candidate must be both service-oriented and
results-driven as well possess excellent administrative, leadership
and organizational skills. Estimating oversight for direct reports
where a prior estimating background with experience in Xactimate,
Cotality or similar systems is required. Ability to oversee and
drive actions to recognize exposure and provide direction and
oversight to direct reports to investigate and adjust both personal
and commercial property claims with exposures up to and sometimes
exceeding $500,000 Candidate must be able to make timely and
accurate decisions. Experience in performance management, salary
administration, training, staff development, and succession
planning is a strong plus. Proactively manage and ensure direct
reports are completing virtual inspections and utilizing digital
technology to evaluate damages, scope and complete estimates via
Cotality estimating platform. Extensive knowledge of personal
insurance contracts, investigation techniques, legal requirements,
and department of insurance regulations a plus. Demonstrated
ability to learn and interpret Commercial property contracts a
plus. Effectively evaluate contract language and identify coverage
issues. Maintain active and current diary and provide meaningful
and actionable direction to direct reports on direct report's
assigned claims. Provide oversight and direction related to files
and performance of claim files assigned to direct reports where
additional investigative actions are necessary and in managing
vendors and experts. Recognize and support/develop team in pursuit
of recovery where warranted. Recognize and support/develop team in
identification of potentially fraudulent claims. Adhere to all
statutory and regulatory fair claims practices. Must be an
articulate communicator interested in developing and supporting
others to achieve professional, corporate and personal objectives.
A strong knowledge of Chubb's systems, procedures, claims handling
philosophy and claims handling requirements/protocols is necessary.
Candidate must be able to manage business relationships with
internal and external customers, support team in investigation and
claim resolutions (including dispute resolution) and address and
resolve complaints in a fair and equitable manager. Be available
for on call rotation during weekends and weekdays during times of
heavy volume, including supporting the Line of Business's
Catastrophe response efforts. Qualifications A minimum of 5 years
property claims handling experience along with prior Supervisory
and/or Management experience with direct oversight of direct
reports handing property claims required. Must have prior
estimating writing experience in Xactimate, Cotality or similar
estimating software platforms. Experience managing both in-office
and remote staff desired. Working knowledge of applicable
jurisdiction a plus. 4-year college degree or approximately
10-years equivalent of property claims experience is required. Must
have ability to secure Property & Casualty adjusters license within
first 6 months of employment.
Keywords: Chubb, Phoenix , Claim Manager, Accounting, Auditing , Phoenix, Arizona
