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Customer Service Agent

Company: Discover
Location: Phoenix
Posted on: November 11, 2019

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Available Class Start Dates: October Start Dates Shift Requirements: Schedules range from 8:30 AM until 12:00 AM, Monday-Friday, some weekends required. Paid training. Starting Wage: $15.25 per hour (Night & Weekend Differentials) Responsibilities: - Takes only inbound calls from our Discover Credit Card Customers - Multi-task through different computer screens, programs, while listening & responding to the customer while documenting customer files. - Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. - Navigates a customer management system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures. - Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments to accounts or credit limit increases. - Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels. - Focus on call quality and customer satisfaction Preferred Qualifications If we had our say, we would also look for: - H.S. Diploma or GED Preferred Qualifications If we had our say, we would also look for: - H.S. Diploma or GED Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Industry - Banking / Finance

Keywords: Discover, Phoenix , Customer Service Agent, Sales , Phoenix, Arizona

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