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Front Desk Agent

Company: The North Central Group
Location: Phoenix
Posted on: November 11, 2019

Job Description:

The Hampton Inn & Suites Phoenix Downtown is searching for a full time Front Desk Agent! Join our family of exceptional hotels at North Central Group where you'll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly Front Desk Agents provide attentive and courteous service, all while creating a memorable and personalized experience for our guests. Responsibilities: - Greet and interact with guests in a warm, friendly and professional manner - Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs - Promptly handle guest service requests and guest complaints to meet and exceed guest expectations - Work in cooperation with other departments to ensure a positive guest experience - Use computer system to make reservations, check-in and check-out hotel guests, process payments - Perform tasks such as answering phones, maintain a cash drawer, operate office equipment - Ensure guest and hotel safety by knowing all safety, security and emergency procedures What are we looking for? - Exceptional customer service skills - Strong oral communication and interpersonal skills - Strong attention to detail - Ability to work effectively and efficiently in a fast-paced setting - Reliability and honesty - Teamwork and cooperation What can you look forward to? - Health, Dental and Vision plan - Paid time off - Anniversary day off with pay - Paid volunteer hours - 401(k) retirement plan with company match - Health and fitness monthly reimbursement - Hotel room discounts nationwide - #whyNCG With 35 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests. Our company operates 25+ award-winning hotels in five states within the Marriott and Hilton family of brands. Check out our jobs at ************************* and join our growing staff of 1,000 team members! North Central Group is an Equal Opportunity Employer.

Keywords: The North Central Group, Phoenix , Front Desk Agent, Sales , Phoenix, Arizona

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