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Rental Sales Agent and Return Agent

Company: Confidential
Location: Phoenix
Posted on: December 9, 2018

Job Description:

Rental Agent Provide a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Responsibilities: Use Company approved sales and service techniques when determining customer needs. Offer all optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Offer all customers assistance with directions, maps, appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at the time of vehicle return. Assist customers by effectively resolving all customer service issues. Maintain the appearance of the rental counters and areas to present a neat and orderly image. Ensure that the counter is stocked with appropriate supplies to provide smooth and effective counter service. Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of the customer.

Keywords: Confidential, Phoenix , Rental Sales Agent and Return Agent, Sales , Phoenix, Arizona

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