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Customer Service Representative

Company: Furniture Values International/Aspen Home
Location: Phoenix
Posted on: July 13, 2018

Job Description:

Job DescriptionPOSITION SUMMARY: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned · Receiving income calls from National Account customers, consumers, and sales representatives· Returning calls from National Account customers, consumers, and sales representatives within 24 hours· Respond to e-mail inquires and status checks within 24 hours· Process orders· Process shipments· Process invoices· Process Return authorizations/claims· Authorize compensation· Filing of paperwork· Work with other departments within organization· Maintain updated knowledge of all past, current and future products and processes to ensure effective communication to customers· Keep log of all conversations with customers, consumers, and sales representatives on a daily basis EDUCATION and/or EXPERIENCE· High School diploma· 2+ years of Customer Service Experience· Computer literate with knowledge of Microsoft Products· Verbal and written communication skills to facilitate required problem solving communications with internal associates and external customers and sales representatives.· Able to work effectively and efficiently across all departments· High level of attention to detail with organizational and time management skills· Must be able to work in a high volume, fast paced, multi-tasked, team oriented environment· DependableCompany DescriptionAspenhome has evolved over the past 30 years from a small family-owned home business to a full line furniture manufacturer and importing company. Specializing in thoughtfully designed and innovative products for the way people work, play and relax at home. Aspenhome is recognized as a resource for fashionable and functional family furniture for both import and domestic product. Designed, assembled and finished with American pride using domestic and imported materials.Our vision: Aspenhome creates thoughtfully designed furniture for the purpose of improving the way people work, play and relax in their homes.Our Promise: Our company culture is entrepreneurial in spirit, driven by a passion for excellence in all our products and services, with a desire to improve the quality of life for our many customers and all others that we serve.

Keywords: Furniture Values International/Aspen Home, Phoenix, Customer Service Representative, Sales, Phoenix, Arizona

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