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Customer Care-Warranty Service Representative

Company: David Weekley Homes
Location: Phoenix
Posted on: May 11, 2024

Job Description:

David Weekley Homes is seeking a Warranty Service Representative to join our Phoenix team. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.Job Responsibilities:Coordinate and schedule all other repairs with contractors and customersFollow up, inspect and ensure completion of all repairsHold contractors accountable for resultsInstruct customers on how to maintain their homes, as well as communicate what items are not warrantableManage your budgetPerforming minor repairsHandle multiple tasks, as well as projects within designated timeframesThe ability to say 'no' and overcome objections in a professional mannerResponsible for achieving high levels of customer satisfactionJob Requirements:A positive attitude and good social/interpersonal skills are essentialMust be able to deal with and remain calm in confrontational situations and deal with negativityPrevious experience in the home building industry and/or some home repair experience is strongly preferredPrevious experience in a customer service environmentHave exceptional listening and communication skillsFollow up and follow through consistently to deliver outstanding serviceHave excellent time management, organizational and scheduling skillsWhat We Offer:Come and join our winning team recognized by Fortune Magazine as One of the Top 100 Companies to Work For 18 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America. We offer an excellent benefits package that includes:Health Insurance - Medical, Dental and Vision401k and discretionary 8% matchEmployee Stock Ownership PlanProfit SharingVacation, Holidays & PTONew Home Discount for Team Member & FamilyTeam Member Product DiscountCommunity OutreachCollege Scholarship ProgramAnd More!Note to job seekers: No telephone calls please. All interviews are by appointment only. Your resume will be reviewed, and qualified candidates will be contacted in the event of a potential match. Thank you.by Jobble

Keywords: David Weekley Homes, Phoenix , Customer Care-Warranty Service Representative, Sales , Phoenix, Arizona

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