Customer Service Representative
Company: David's Bridal
Location: Phoenix
Posted on: November 19, 2023
Job Description:
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early! *Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to
stay true to their dreams and find the one, whether that means the
wedding dress that matches a personal style-or the career that is a
perfect fit. Join a company that dominates the products in their
category - 1 out of 3 being sold by them and taking care of them
with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Customer Service Representative (CSR) is responsible for
interacting with all customers, maintaining a friendly, positive,
authentic, empathetic, and professional approach, to deliver a
consistent Five-Star Customer Service Experience. The CSR reports
to the Store Manager, in partnership with the Operations
Supervisor/Manager. The CSR supports the welcome desk, cash wrap,
systems/processes, inventory management, and daily routines to
ensure the store is foundationally excellent and that the customer
has an exceptional shopping experience.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm
over the phone, virtual chats and in person, communicate clearly
and concisely by adapting your style to suit the customers by
problem solving, excellent phone skills and resolving
conflict.
- Use all systems to manage the customer flow to deliver
Five-Star Customer Service experience.
- Maintain all service vows which include Being Prepared,
Welcoming, ability to Meet the Needs & Be There for all customers,
including all operational checklist task and meeting customers
emotional and practical needs.
- Responsible for providing an exceptional service experience to
multiple customers at one time and contribute to the store
achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence. Know
when to escalate and partner with leadership team.
- Communicate how alterations can play an important role in
perfecting the dress for her event in partnership with
Alterations.
- Promote all alteration services and personalization
options.
- Maintain store-standards to support a flawless shopping
experience.
- Maintain a high standard of dress to meet the Dress Code
policy.
- Respond promptly to all customer questions providing product
and service information.
- Build and maintain long-term relationships to meet and exceed
customer satisfaction and loyalty.
- Engage in the inventory management procedures by processing
orders, receiving, and ensuring first quality standards for all
merchandise.
- Support all cash wrap behaviors and processes transactions with
accuracy to make every customer feels celebrated.
- Assist with all sales promotions and visual updates.
- Other duties as assigned. Physical Demands:
- While performing the duties of this job, the employee is
occasionally required to stand, walk, and sit for extended periods
of time; reach for tools and objects with hands and arms; climb
stairs; stoop, kneel, crouch, or crawl; and talk to and hear
customers . The employee must occasionally lift to 25 pounds. The
employee must be able to see up close and at a distance, as well as
use peripheral vision and depth perception, and be able to look at,
read, and use a computer, electronic devices, and phones for long
periods of time. Education & Credentials:
- High school diploma or an equivalent degree or 1 -2 years prior
retail experience in an apparel, service, or specialty store
environment. Now that we've popped the question, please say "I
do".
Part Time Benefits Include -
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity
and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity,
Equity, and Inclusion. It is our goal to build a workforce that is
as representative as the customers we serve. We vow to create a
culture where all forms of diversity are celebrated and seen as
valuable.
Disclaimer The preceding job description has been designed to
highlight the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive description of all duties,
responsibilities and qualifications required of employees assigned
to this job. Actual duties and responsibilities will vary.
Other details
- Job Family Retail
- Job Function Customer Service
- Pay Type Hourly
- Min Hiring Rate $13.85
- Max Hiring Rate $14.70
Apply Now
Keywords: David's Bridal, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona
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