Customer Service Representative

Company: The Computer Merchant, LTD.
Location: Phoenix
Posted on: May 28, 2023

Job Description:

JOB TITLE: Customer Service RepresentativeJOB LOCATION: Phoenix, AZWAGE RANGE*: 15-18/hrJOB NUMBER: 23-01102JOB DESCRIPTIONCustomer service and technical/systems knowledge to provide services and solutions to existing customers. Will be a support to the current Inside Sales Role. Candidate must effectively develops and manages trusted relationships for assigned customers.Principal Responsibilities:Promptly and accurately responds to prospective or existing customer information requests.Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.Maintains a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.Coordinates existing customer requirements for inventories, delivery lead time and unit prices.Other duties as assigned.Job Level Specifications:Acquires basic skills through work experience or formal training to perform routine tasks.Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.Work is performed under supervision with detailed instructions. Priorities are provided for performing work.Interacts mostly with immediate peers within assigned customers. Based on nature of the role, may respond to requests from others in the organization.Impact of decisions is primarily contained to the work of the job.Work Experience:Typically requires less than one year of related experience.Education and Certification(s):High School Diploma or equivalentDistinguishing Characteristics:Possesses knowledge of products or services typically for a specific brand or line of business.Exhibits the ability to deliver solutions for small and less complex accounts.Beginning demonstrated knowledge of systems such as SAP, ERP, order management.Knowledge in Excel, Pivot tables and Microsoft office suite and OutlookMust be self motivated and customer centricMust be able to work under pressure.Equal Opportunity Employer Veterans/Disabled* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.PDN-99172836-ea0a-41d7-b0b8-c63011edd785

Keywords: The Computer Merchant, LTD., Phoenix , Customer Service Representative, Sales , Phoenix, Arizona