Customer Experience Agent
Company: Whatnot
Location: Phoenix
Posted on: May 28, 2023
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Job Description:
Whatnot
Whatnot is a livestream shopping platform and marketplace backed by
Andreessen Horowitz, Y Combinator, and CapitalG. We're building the
future of ecommerce, bringing together community, shopping and
entertainment. We are committed to our values , whether working
remotely or from one of our offices. We are building a team that
has experience from top tech, retail and payments platforms in the
world.
We're innovating in the fast-paced world of live auctions in
categories including sports, fashion, video games, and streetwear.
The platform couples rigorous seller vetting with a focus on
community to create a welcoming space for buyers and sellers to
share their passions with others.
And, we're growing. Whatnot has been the fastest growing
marketplace in the US over the past two years and we're hiring
forward-thinking problem solvers across all functional areas.
Opportunity Size
Retail disruption is one of the largest opportunities in the
startup space today. Livestream shopping is taking off around the
world - a $300B GMV market in China that's grown 100% YoY. Whatnot
is bringing it to the world through a community-first approach,
starting in the U.S. where retail is a $5T market opportunity!
Role
The Customer Experience team is responsible for driving the best
possible user experience through process improvement, order
management, and problem solving. As part of this team you will be
tasked with doing anything possible to make sure our customers get
the product they ordered as fast as possible. And if something went
wrong ensuring the we are doing everything possible to make it
right.
Curious about who thrives at Whatnot? We've found that low ego, a
growth mindset, and leaning into action and high impact goes a long
way here.
A hungry individual looking to jump start their career in a fast
paced environment. Someone willing to take on any role or task,
learn new skills and be a part of building a great company. A
customer service mentality with passion to reach the best possible
outcome. Here's what we're hoping to see in your background:
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value
diversity, and we do not discriminate on the basis of race,
religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, parental status, disability status,
or any other status protected by local law. We believe that our
work is better and our company culture is improved when we
encourage, support, and respect the different skills and
experiences represented within our workforce.
Keywords: Whatnot, Phoenix , Customer Experience Agent, Sales , Phoenix, Arizona
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here to apply!
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