Customer Service Representative - Remote in Denver / Golden, CO
Company: UnitedHealth Group
Location: Phoenix
Posted on: March 19, 2023
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Job Description:
If you are located within Denver OR Golden, CO, you will have
the flexibility to telecommute (work from home) as you take on some
tough challenges. If putting a smile on someone's face puts one on
yours, you belong on our team. Here at Optum and UnitedHealth Group
, we've brought together teams of incredibly compassionate and
positive people to help serve our members when they call us with
questions regarding their health care coverage, eligibility, or
reimbursement. Your helpful personality combined with our support,
training and development will ensure your success. This is no small
opportunity. This is where you can bring your compassion for others
while building a career. This position is full-time (40 hours/week)
Monday - Friday. Employees are required to have flexibility to work
any of our 8-hour shift schedules during our normal business hours
of, 8:00am-5:00pm, MST. It may be necessary, given the business
need, to work occasional overtime. We offer a training period of
minimum of 30 days up to 90 days. Training will be conducted
onsite. Our office is located at 1707 Cole Blvd., Suite 100,
Golden, CO, 80401. All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy. Primary Responsibilities:
Answer 60-90 incoming phone calls per day from customers and
identify the type of assistance the customer needs Ask appropriate
questions and listen actively to identify specific questions or
issues while documenting required information in computer systems
Contact care providers (doctor's offices) on behalf of the customer
to assist with appointment scheduling or connections with internal
specialists for assistance when needed Assist customers in
navigating New West Physicians websites while encouraging and
reassuring them to become self-sufficient in using our tools
Research complex issues across multiple databases and work with
support resources to resolve customer issues and/or partner with
others to resolve escalated issues This role is equally challenging
and rewarding. You'll be called on to research complex issues
across multiple databases. It requires fluency in computer
navigation and toggling while you confidently and compassionately
engage in dialogue with the caller. Be assured that our training
will provide you with knowledge of the various products, plans and
levels of benefits available to members and you'll soon find
yourself creating positive experiences and earning the gratitude of
callers on an hourly basis. You'll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in. Required Qualifications: High School Diploma / GED (or higher)
OR equivalent work experience 1 years of experience in call center
or medical office using phones and computers as the primary job
tools Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications Ability to work any 8-hour shift between the
hours of 8:00 AM - 5:00 PM MST (Mountain Standard Time zone) from
Monday - Friday Ability to travel to the office and complete
training period, minimum of 30 days up to maximum of 90 days. Our
office is located at 1707 Cole Blvd., Suite 100, Golden, CO, 80401
Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation Preferred
Qualifications: Prior health care experience Customer service
experience Working knowledge of electronic medical records software
applications Telecommuting Requirements: Reside within Denver /
Golden, CO Required to have a dedicated work area established that
is separated from other living areas and provides information
privacy Ability to keep all company sensitive documents secure (if
applicable) Must live in a location that can receive a UnitedHealth
Group approved high-speed internet connection or leverage an
existing high-speed internet service Soft Skills: Demonstrated
ability to listen skillfully, collect relevant information, build
rapport, and respond to customers in a compassionate manner To
protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies required all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment. Careers with Optum .
Our objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged, and high-performing teams to help solve important
challenges. Colorado Residents Only: The salary range for Colorado
residents is $16.00 - $27.31. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. At UnitedHealth Group, our mission is to help
people live healthier lives and make the health system work better
for everyone. We believe everyone-of every race, gender, sexuality,
age, location, and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment. RPO YELLOW
Keywords: UnitedHealth Group, Phoenix , Customer Service Representative - Remote in Denver / Golden, CO, Sales , Phoenix, Arizona
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