Customer Service Agent (Part Time, Remote)
Company: U-Haul
Location: Phoenix
Posted on: January 27, 2023
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Job Description:
Location:2727 N Central Ave, Phoenix, Arizona 85004 United
States of AmericaAre you a critical thinker and a problem solver?
Are you looking for a company with growth opportunities? Do you
enjoy assisting customers on the phone?If you answered yes to all
of these, then this opportunity is for you!In this role you will
take incoming calls from customers resolving customer concerns as
well as assist with product knowledge, reservation and rental
assistance. We may need to work hand in hand with other team
members to craft an acceptable solution for the customer's concern.
Customer Service agents are also expected to assist customers with
product suggestions, as well as offer additional products and
services to existing customers.U-Haul offers its Customer Service
Agents:Paid EducationCustomer Service career path options Part-time
benefits include: Medical Reimbursement Indemnity Plan, Rx Savings
Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings
401(k) PlanTraining/Education:We offer on-the-job education which
allows you the opportunity to learn and begin performing some of
your job duties right away while helping customers. This role
offers hands-on education working with your manager from day one,
and self-paced education at our very own U-Haul University
online.Customer Service Agent Minimum Qualifications:Intermediate
keyboarding and computer skillsThe ability to type 50 wpmExcellent
written and verbal communication as well as comprehension
skillsGeneral knowledge of U.S. geographyGeneral Customer Service
experience and problem solvingScheduling:Must be available between
the following times, based on Arizona time.Mon - Sun 4am - 10pm AZ
timeNo overnight shifts open at this time.Must have availability on
the weekendsWorking holidays is required.A note about how we
schedule: We schedule based on customer demand (customer-centric
scheduling). You might be scheduled less hours during some weeks
and more during others depending on your availability.Pay
Structure:Hourly base $14hr, $15 Bilingual, no bonus.Base pay
increases as you learn and perform additional job
duties.Opportunity for base pay merit increases based on
performance (Note: Hourly base pay rate may be higher, depending on
state or local minimum wage laws.) You will be required to provide
a USB headset for this position.The following is required to work
from home:You must have a quiet, private work area.Dependent and
child-care arrangements must be made as if you were working
in-person at a U-Haul facility.All work duties, including initial
education, must be performed at your home address.If you want to
switch or substitute computers at any time, Manager approval is
required.The following technical requirements must be met to work
from home: *Computer requirements and internet speed will be
verified, if interviewed. A USB headset with a microphone.Web cam
for use during education and for interacting with your Manager (not
for use with customers).Minimum Internet speed requirements: 10MB
down / 5MB up. Check your Internet speed at speedtestcustom.com.
Click dropdown menu below GO button and choose a Phoenix, AZ
server.Windows 10 OS is required.Minimum RAM requirements: 8GB of
RAM or greater.Windows OS processor requirement: CPU (aka
processor) score of 2000 or greater. To find processor name - right
click on Windows logo (lower left corner home screen) and select
'System'.Go to this website. Type name of your processor in the
space provided (do not copy/paste).The number in the first column
is the CPU mark (this is your CPU or processor score).Should have
the following Web Browsers installed: Internet Explorer, Google
Chrome, and Microsoft Edge (Google Chrome is preferred).A secure,
Wi-Fi connection owned/managed by the team member is permitted but
a hard-wired connection is preferred. NO public or open networks
allowed. Complex password and strong encryption (WPA2 only)
required. Default router admin password must be changed. If Wi-Fi
is determined to cause technical difficulty, a hard-wired
connection will be required.Anti-Virus and (PCI) standards. Payment
Card Industry (PCI) requires you install and use the Company
provided anti-virus software and have no other anti-virus software
installed/in use on your computer while conducting education or
working.Company programs must be installed on your computer as
required to do business. Diagnostic information is collected
related to PCI and technical requirements. No other information is
collected. Download and installation of any Company
program/software should always occur while clocked-in and being
paid.Technical difficulties associated with the team member
computer or ISPsuch asmalware, virus, hardware failure, CPU usage,
ISP connectivity or speed, or unidentifiable cause are the
responsibility of the team member to correct in a timely manner in
order to continue employment.The following is not permitted due to
compatibility, performance, security, or other concerns: MAC
Operating SystemsMobile hot-spot, tethering, satellite Internet or
similar.Using a Proxy server or third-party network.Compute stick
or similar device.Rental, rent-to-own or public
computer/laptop.Working in a public place or using public
Internet.Unsecure Wi-Fi / Wi-Fi not managed by the Team
Member.Running non-work-related programs while working.Having any
other anti-virus installed/in use on your computer while working
other than the Company provided anti-virus.U-Haul Holding Company,
and its family of companies including U-Haul International, Inc.
("U-Haul"), continually strives to create a culture of health and
wellness. Consistent with applicable state law, U-Haul will not
hire or re-hire individuals who use nicotine products. The states
in which U-Haul will decline to hire nicotine users are: Alabama,
Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii,
Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska,
Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.
U-Haul has observed this hiring practice since February 1, 2020 as
part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for
employment will be considered without regard to race, color,
religion, sex, national origin, physical or mental disability,
veteran status, or any other basis protected by applicable federal,
provincial, state or local law. Individual accommodations are
available on requests for applicants taking part in all aspects of
the selection process. Information obtained during this process
will only be shared on a need to know basis.
Keywords: U-Haul, Phoenix , Customer Service Agent (Part Time, Remote), Sales , Phoenix, Arizona
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