Virtual IT Service Desk Representative

Company: HCA Healthcare
Location: Phoenix
Posted on: January 26, 2023

Job Description:

Description IntroductionDo you want to join an organization that invests in you as a(an) Associate Client Support Analyst WFH? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsWork from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
  
• Fertility and family building benefits through Progyny
  
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
  
• Employee Stock Purchase Plan
  
  
• Retirement readiness and rollover services and preferred banking partnerships
  
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
  
• Colleague recognition program
  
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
  Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.
  
  You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Assoc Client Supp Analyst WFH like you to be a part of our team.Job Summary and QualificationsThe Associate Client Support Analyst (ACSA) provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation. What you will do in the role:
  Provide technical support to the end user Provide troubleshooting, diagnosis, and repair for end user systems

  Collect information through constructive customer conversation Access all available support tools and staff to resolve issues Experience that you will need:

  Experience with call center techniques

  Competency in call center tracking tools Prior experience supporting customers in use of application software. Proficiency in using support software tools. Mobile device support experience Apple product support experience

  Strong understanding of HCA security-related procedures. Understanding of Healthcare technology industry Basic network troubleshooting and support experience General desktop support experience Position required high speed internet 25 MB Download and 6MB Upload, No WiFi "Good people beget good people."- Dr. Thomas Frist, Sr.
  
  HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Assoc Client Supp Analyst WFH opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Phoenix , Virtual IT Service Desk Representative, Sales , Phoenix, Arizona