Front Desk Agent - Chandler Hospitality Inn
Company: Esperanto Developments
Location: Phoenix
Posted on: January 26, 2023
Job Description:
Position: Front Desk Agent - Chandler Hospitality InnMission
StatementEsperanto Developments is a dynamic hospitality management
company which brings success to all its stakeholders. We achieve
this with a diverse and talented team by exceeding expectations of
guests, associates and owners. We bridge the gap between risk and
reward providing tools and confidence to take on bigger and bolder
opportunities. We pride ourselves on building strong partnerships
never losing sight that profitability begins with people and
relationships.Vision StatementEsperanto Developments Vision is to
be recognized as an innovative market leader changing the
hospitality industry. We lead on a path to meaningful growth and
make a positive impact in the lives of all.Esperanto Development
LLC. Is a leading hotel management company with a premier track
record of maximizing profitability and improving asset values for
hotel owners. From hotel operations and property management to
electronic distribution and interactive marketing, Esperanto
Development achieves superior operating results through its strong
commitment to guests, associates and owners.Essential Duties and
ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift
and evening-shift. Assistance of Guests and Guest services to
contribute to an overall exceptional experience from check-in
through check-out. A Front Desk Agent contributes to the first
impressions of our Guests and, therefore, must perform the
following tasks to the highest standards:
Act in accordance with all security
and emergency procedures and manage the instigation of these, as
requiredEnsure that all Guest complaints managed, recorded, and
resolved promptlySupport the Night Auditor with all Front Desk and
accounting related dutiesProduce nightly reports, as requiredInform
Departments of special requests, early/late departures, room
changes and other Guest requestsMaintain good communication and
work relationships in all hotel areasAct in accordance with fire,
health and safety regulations and follow the correct procedures
when requiredServe your role and Team in an
environmentally-conscience manner.Required Skills and RequisitesJob
RequirementsFront Desk Agents are always working on behalf of our
Guests and working with other Team Members. To successfully fill
this role, you should maintain the attitude, behavior, skills, and
values that follow:
Positive attitude and good
communication skillsCommitment to delivering a high level of
customer serviceExcellent grooming standardsFlexibility to respond
to a range of different work situationsFlexible work schedule Day
Shift and Night ShiftIt would be advantageous in this position for
you to demonstrate the following capabilities and distinctions:
Two years Front Desk
experienceKnowledge of the hospitality industryHigh level of IT
ProficiencyAble to speak and understand SpanishEsperanto
Developments, we are dedicated to creating and sustaining
meaningful hospitality careers for our associates. We support our
associates with highly competitive salaries, outstanding health
benefits, extensive training and development programs, promotion
from within the organization, and a positive team-based culture
where people make the difference.Esperanto Development LLC is an
equal opportunity employer with policies prohibiting unlawful
discrimination on the basis of any protected classification under
applicable local, state and/or federal laws, which can include
race, color, creed, sex, national origin, age, veteran status or
physical or mental disability unrelated to job requirements.
Esperanto Development policies also provide for a drug-free
workplace, where the use, possession, or influence of illegal drugs
or alcohol while on company time is generally prohibited. An
employee's use (or abuse) of legally prescribed medication may also
implicate company policy, where it impairs judgment or work
performance or otherwise creates workplace safety risks.
Keywords: Esperanto Developments, Phoenix , Front Desk Agent - Chandler Hospitality Inn, Sales , Phoenix, Arizona
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