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Customer Experience Agent

Company: Mazor Collective (Giving Tree Dispensary)
Location: Phoenix
Posted on: November 26, 2022

Job Description:

*\* REQUIREMENTS FOR WORKING WITH US: *

If you are applying for a position in the cannabis industry *you are required to get an FA Card through AZDHS. *The card is good for 2 years and allows you to ability to work in the cannabis industry.

Due to the spread of Covid-19, *you must be vaccinated* and show proof that you have done so.

*Role Summary*

The Customer Experience Agent will faithfully execute all protocols and procedures including welcoming every patient and customer with a positive and beneficial demeanor. The Customer Experience Agent will also be responsible for maintaining a clean working environment and serve as a loyal brand ambassador.

*Primary Responsibilities*

- Execute GTWC front desk protocols and procedures which includes exceptional customer service

- Greet patients when entering and leaving the dispensary with compassion and professionalism.

- Ensure the front desk and filing is organized and clean

- Inspire customer confidence and create loyalty to our brand

- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures

- Accountable for accurately utilizing front desk computer system

- Punctuality is a requirement of the position; be on time & ready to work when scheduled

- Maintain positive relationships with patients, customers, and team members

- Other duties as assigned by the Management Team

- As a consumer goods retail store, holidays, weekends, nights, and overtime may be required

*Supervisory Authority*

This position does not hold authority over any team member and reports to the Dispensary Manager.

*Preferred Experience*

- 1 year office management experience

- 1 year of demonstrating exceptional customer service

- An Associate's degree or higher education is preferred.

- Minimum High School or G.E.D equivalent is required.

- 21 years of age

- Must successfully pass an extensive background check

- Intermediate computer skills including web browsing, and MS Office suite of products

- Minimum of 1 year of working in a retail team environment (10 or more individuals)

- Must follow the rules set forth by the state and health department

- Experience with cannabis, a desire to learn, and passion preferred

*About Us*

The Giving Tree is a vertically integrated cannabis company based in Phoenix, Arizona. We grow, produce, market, and sell premium cannabis products directly to medical patients and adult-use consumers through our dispensary in north Phoenix and distribute our brands through our valued network of wholesale clients.

Led by industry veteran Lilach Mazor Power, Giving Tree Dispensary and our B2B brand Mazor Collective is the only female-majority owned cannabis licensee in Arizona. What we value most is our talented, diverse group of skilled employees who work diligently to deliver the best cannabis products and retail experience in the state.

Though our company has served the Valley since 2013, we have a startup mentality; we're always looking for ways to disrupt the industry, deliver for our loyal customers, and help our community thrive. We want each employee to bring their whole selves to work so that they can flourish in their roles and grow in their careers

Job Type: Full-time

Pay: $15.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
* Evening shift
* Monday to Friday
* Weekend availability

COVID-19 considerations:
Must present a current vaccination card. Masks are required when advised, as is social distancing, handwashing, and use of hand sanitizers. We limit the number of people allowed into the reception area and the dispensary.

Application Question(s):
* Are you least 21 years old, per the state requirements for this position?

Education:
* High school or equivalent (Preferred)

Experience:
* Customer service: 2 years (Required)

License/Certification:
* Facility Agent (FA) Card (Preferred)

Work Location: One location%58047475%

Keywords: Mazor Collective (Giving Tree Dispensary), Phoenix , Customer Experience Agent, Sales , Phoenix, Arizona

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