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Optum Customer Service Representative - Phoenix, AZ

Company: Careerbuilder-US
Location: Phoenix
Posted on: November 26, 2022

Job Description:

$ 2,500 Sign-On Bonus for External CandidatesIf you are located in Phoenix, AZ, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.Energize your career with one of Healthcare's fastest growing companies.You dream of a great career with a great company - where you can make an impact and help people. - We dream of giving you the opportunity to do just this. - And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. - We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules between 7:00am - 10:00pm. It may be necessary, given the business need, to work occasional overtime.Our office is located at 20414 North 27th Avenue, Phoenix, AZ 85027. Employees will be required to work few days onsite and few days from home*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:Working in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff.Execute outbound calls or electronic task to assist with providing medical related services.Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results.Resolve routine to complex issues.Answers a minimum of 13 calls per hour resolving moderate to complex issues.Schedule and verify appointments in clinical information system.Verify and update patient demographic and insurance information.Send and receive tasks to Provider offices to assist patient with access to medical care.Receive and process; expedite, stat and at-risk referrals.Contact patients to advise of appointment and referral status.Extreme high volume data entry.Process and resolve expedited patient complaints.Review and processing of medication refills.Proactive response to inquiries from patients, Providers, and internal medical personnel.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)Knowledge of Microsoft ExcelFull COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:Medical TerminologyCPT and ICD - 9 codingAdvanced knowledge of insurance productsAdvanced computer skills in Windows environmentTraining in a medical office or customer service-related fieldTelecommuting Requirements:Reside within Phoenix, AZRequired to have a dedicated work area established that is separated from other living areas and provides information privacyAbility to keep all company sensitive documents secure (if applicable)Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:Ability to prioritize call typesStrong and solid oral and written communication skillsAbility to demonstrate customer service and proper telephone etiquetteSolid listening, critical thinking, decision making, telephone, customer service and problem-solving skillsUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. - https://uhg.hr/vetCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

Keywords: Careerbuilder-US, Phoenix , Optum Customer Service Representative - Phoenix, AZ, Sales , Phoenix, Arizona

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