Front Desk Agent
Company: Hyatt Place Phoenix North
Posted on: November 25, 2022
REPORTS TO: Front Office Manager
Purpose for the Position: To check in and out guests to the hotel,
ensure proper room and miscellaneous postings, secure credit,
answer questions, answer telephones, provide maximum levels of
guest service and support the hotel's rooms division in anyway
required to ensure complete guest satisfaction.
-Greet, register, and assign rooms to guests of hotel.
-Verify customers' credit, and establish how the customer will pay
for the accommodation.
-Keep records of room availability and guests' accounts using
computerized property management systems.
-Compute bills, collect payments, and make change for guests.
-Perform simple bookkeeping activities, such as balancing cash
-Issue room keys and escort instructions to bellmen.
-Review accounts and charges with guests during the check out
-Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually, or by using computers.
-Transmit and receive messages, using telephones or telephone
-Contact housekeeping or maintenance staff when guests report
-Make and confirm reservations.
-Answer inquiries pertaining to hotel services, registration of
guests, and shopping, dining, entertainment, and travel
-Record guest comments or complaints, referring customers to
managers as necessary.
-Advise housekeeping staff when rooms have been vacated and are
ready for cleaning.
-Answer all incoming phones in three or less rings.
-Complete "bucket checks" to ensure all accounts are current and
comply with standards established by the hotel's controller and
front office manager.
Keywords: Hyatt Place Phoenix North, Phoenix , Front Desk Agent, Sales , Phoenix, Arizona
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