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Breakdown call agent

Company: Knight Transportation
Location: Phoenix
Posted on: June 25, 2022

Job Description:

Skills and Attributes The breakdown call representative must possess the following skills and attributes; energetic, self-motivated, excellent organization skills, excellent written/oral skills, ability to work quickly to meet deadlines, strong work ethic, and willingness to learn and improve in all aspect of the position. Essential Functions Skills: Must be able to handle high volume of calls each day. Must be able to multi-task. Must be able to evaluate situations quickly. Must be able to solve problems under high-pressure circumstances. Must possess excellent verbal and written communication skills. Education: High School Diploma or equivalent required. Experience Required: Previous experience as technician or mechanic in trucking industry preferred. Previous call center experience preferred. Minimum Qualifications Assess the situation of the driver, status of equipment involved and optimal solution for load recovery and initiate appropriate responses that are safe, efficient and cost-effective. Interact with impacted drivers to determine next steps the ensure safety of the drivers and recovery of loads. Manage over-the-road wreck repairs of company owned units to ensure units are repaired at minimal or cost of loss. Maintain the daily wrecked truck report with unit information, photos, location, movement/completion dates. Plan and dispatch wreck recovery trucks. Create wreck recovery orders, equipment move orders, and orders for internal shop parts and equipment deliveries to various terminals in our system. Determine best repair option considering proximity, availability, and cost. Initiate payments (credit card or generate invoices) to vendors up to authorized amounts. Answer vendor questions related to payments. Proactively work to assist others in achieving the organization's objectives. Overview Primary Purpose and Essential Functions of a Breakdown Representative is to handle inbound and outbound calls for processing equipment breakdown. The Breakdown Call Representative is accountable for the delivery of high-quality professional service in accordance with our company core value. This individual must be quick to assess the situation by troubleshooting the failure, finding the nearest mechanical shop, and getting the driver back on the road while managing cost. This breakdown cost center is a 24 hour a day 7 days a week service center. We will provide training in managing costs, vehicle components, vehicle maintenance, tire maintenance, equipment warranty, and over the road costs. KSS123 Date posted: 06/22/2022

Keywords: Knight Transportation, Phoenix , Breakdown call agent, Sales , Phoenix, Arizona

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