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Customer Service Representative

Company: Western States Metal Roofing
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Job Description Western States Metal Roofing is seeking a customer service representative who can work alongside our sales team. Customer service representative will be working in a dynamic and fast paced environment. This is not a call center environment or medical center. Customer Service Duties and Responsibilities Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Able to up-sell and cross-sell when required Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to memorize, recall, or research answers quickly Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team targets, goals, and quotas Aim for customer resolution and return Record, organize and file customer interactions and profile/account changes Customer Service Requirements and Qualifications High school degree or equivalent Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and handling phone systems Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts Able to concentrate on multiple problems at once Excellent time management and prioritization skills Ability to answer multiple phone lines, listen actively, relay information, and type basic information simultaneously Customer-focused for positive customer experience and resolution Able to be a team player, but capable of working independently Positive and teachable attitude Western States Metal Roofing is wanting to hire immediately. Salary is based upon qualifications Company Description Western States Metal Roofing is an independent, family-owned and operated, manufacturer of corrugated metal roof panels, metal roofing accessories, metal roofing supplies and metal wall panel systems.

Keywords: Western States Metal Roofing, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona

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