Customer Support Agent I

Company: Valley Metro
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Upon successfully completing a six-week training period, this position will be eligible for remote work. Bilingual skills (English/Spanish) - Eligible for Bilingual Pay. This is the entry-level classification in the Customer Support Agent series. Initially under close supervision, incumbents learn and perform the more routine customer support agent tasks and duties while learning Valley Metro policies, procedures, transit service programs, and call-center systems. As experience is gained and proficiency demonstrated, the work will expand to include more varied duties and responsibilities. As a member of the Valley Metro's Operations team, demonstrates the Agency's Core Values of Whatever It Takes, Team Player and Positive Customer Care/Service in performance of daily duties. MINIMUM QUALIFICATIONS & REQUIREMENTS: Equivalent to graduation from high school AND One year of customer service or call center experience providing information, responding and resolving customer inquiries OR any combination of education and/or experience sufficient to successfully perform the essential duties as listed. Must be able to actively listen while typing, converse with the customer, and navigate multiple computer programs. Must be available to work various shifts, with various days off and variable work hours, including holidays. Must successfully complete a 6-week call center training program. Must have dependable/reliable work habits, including meeting attendance/tardiness guidelines. Must possess ability to demonstrate excellent communication skills. Background Investigation: Employment is contingent upon the results of a background check. Employment Type: Full Time Salary: $15 Hourly Bonus/Commission: No

Keywords: Valley Metro, Phoenix , Customer Support Agent I, Sales , Phoenix, Arizona