Customer Service Representative
Company: Day & Night Air Conditioning, Heating and Plumbing
Posted on: November 22, 2021
Day & Night Air Conditioning & Plumbing, Inc. of Phoenix,
Arizona is actively seeking a full time Customer Service
Representative to deliver 5-star customer service to our customers
on the phone. We've been doing this for 43 years here in the
Phoenix Metro area. Do you have a desire to join a busy winning
team to advance your career? Are you able to prioritize tasks? Do
you enjoy helping people? Are you good at communication? What you
don't know is what it's like to be a part of a team like this, and
how much you feel appreciated when you don't cut corners.What We
DoWe are a team of home service experts who go the extra mile to
ensure peak performance for your home's heating, air conditioning
and plumbing systems in Phoenix and the surrounding Valley. You've
probably seen our trucks and our ads. Day & Night's certified
tradesmen and employees are empowered to make a difference in our
customers' day by making sure they are happy and satisfied. They
feel good about going to work every day because they work for a
company that believes in making a difference, not just a buck. Day
& Night is comprised of a team of individuals that are all
passionate about providing exceptional, honest service. This means
Managers are available and ready to help. We are proud of our safe
and modern facility near 40th Street and Broadway in Phoenix. We
have a gym! We have an amazing kitchen! We have a state-of-the-art
training room! We even have covered parking! That is just the tip
of the iceberg!Key Tasks
- Learn the plumbing and HVAC business and how to prioritize
- Promote customer satisfaction by converting incoming customer
calls into booked service appointments.
- Ensure a quality customer experience by relaying detailed and
accurate information to the work order.
- Contact existing customers and neighbors to schedule
- Make outbound calls on special promotions.
- Participate in training so that you grow and develop as a
- Respond to customer messages and questions.
- Maintain accurate customer information in our database.
- Maintain communication with dispatch and your manager.
- Other duties as directed.What We Offer
- Day & Night CSR's make money in two main ways:
- Hourly rate: $15.00 to $17.00+ per hour depending on your
- Bonuses: earn a weekly performance bonus which can range from
$0 to $400
- You will also earn additional spiffs for things like "Attaboys"
and saving cancelled calls. Our top performers are among the
highest paid in the Phoenix area!
- Medical, Dental & Vision Insurance - we pay 100% of your
- Life Insurance policy of $25,000 provided for all full-time
employees at no cost!
- Paid holidays
- Paid Time-Off
- Industry leading retirement plan with company match!
- A family. This is last on the list because it's most important.
We care about our team, and expect you to bring that same caring
when you join. We do a lot more than just work together. You'll
come to love the characters that work here, and you'll build
life-long friendships at Day & Night.ARE YOU READY TO JOIN OUR
TEAM?If you want to be part of something bigger than just a job
make this career move and find exactly what you're looking for. You
will work in a place where you will be appreciated by your team and
customers, and where your work has a direct effect on the success
of the company. If this sounds like you, spend a little time
learning about Day & Night AC and Plumbing by visiting .When you're
ready, please follow the directions at to apply for this
position.Equal Opportunity Employer
Keywords: Day & Night Air Conditioning, Heating and Plumbing, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona
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