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Customer Service Representative

Company: Day & Night Air Conditioning, Heating and Plumbing
Location: Phoenix
Posted on: November 22, 2021

Job Description:

Day & Night Air Conditioning & Plumbing, Inc. of Phoenix, Arizona is actively seeking a full time Customer Service Representative to deliver 5-star customer service to our customers on the phone. We've been doing this for 43 years here in the Phoenix Metro area. Do you have a desire to join a busy winning team to advance your career? Are you able to prioritize tasks? Do you enjoy helping people? Are you good at communication? What you don't know is what it's like to be a part of a team like this, and how much you feel appreciated when you don't cut corners.What We DoWe are a team of home service experts who go the extra mile to ensure peak performance for your home's heating, air conditioning and plumbing systems in Phoenix and the surrounding Valley. You've probably seen our trucks and our ads. Day & Night's certified tradesmen and employees are empowered to make a difference in our customers' day by making sure they are happy and satisfied. They feel good about going to work every day because they work for a company that believes in making a difference, not just a buck. Day & Night is comprised of a team of individuals that are all passionate about providing exceptional, honest service. This means Managers are available and ready to help. We are proud of our safe and modern facility near 40th Street and Broadway in Phoenix. We have a gym! We have an amazing kitchen! We have a state-of-the-art training room! We even have covered parking! That is just the tip of the iceberg!Key Tasks

  • Learn the plumbing and HVAC business and how to prioritize customer calls.
  • Promote customer satisfaction by converting incoming customer calls into booked service appointments.
  • Ensure a quality customer experience by relaying detailed and accurate information to the work order.
  • Contact existing customers and neighbors to schedule maintenance appointments.
  • Make outbound calls on special promotions.
  • Participate in training so that you grow and develop as a professional.
  • Respond to customer messages and questions.
  • Maintain accurate customer information in our database.
  • Maintain communication with dispatch and your manager.
  • Other duties as directed.What We Offer
    • Day & Night CSR's make money in two main ways:
      • Hourly rate: $15.00 to $17.00+ per hour depending on your experience
      • Bonuses: earn a weekly performance bonus which can range from $0 to $400
      • You will also earn additional spiffs for things like "Attaboys" and saving cancelled calls. Our top performers are among the highest paid in the Phoenix area!
      • Medical, Dental & Vision Insurance - we pay 100% of your insurance premiums!
      • Life Insurance policy of $25,000 provided for all full-time employees at no cost!
      • Paid holidays
      • Paid Time-Off
      • Industry leading retirement plan with company match!
      • A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love the characters that work here, and you'll build life-long friendships at Day & Night.ARE YOU READY TO JOIN OUR TEAM?If you want to be part of something bigger than just a job make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Day & Night AC and Plumbing by visiting .When you're ready, please follow the directions at to apply for this position.Equal Opportunity Employer

Keywords: Day & Night Air Conditioning, Heating and Plumbing, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona

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