Call Center Agent II

Company: Walmart
Location: Phoenix
Posted on: November 22, 2021

Job Description:

Resolves customer issues through multiple channels by responding to the tier 2 queries; researching issues as necessary; providing resolution; supporting and advising entry-level contact center agents by responding to escalated queries; utilizing quality guidelines and resources; partnering with key stakeholders as required to resolve issues; and identifying complex issues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).Supports the collection of feedback from customers by gathering and recording customer satisfaction survey ratings, and sharing a report with insights with the senior leadership.Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.Minimum Qualifications:

• HS Diploma or equivalent
• a year of customer service experience
• contact center/call center experience is a plusJob Type: Full-timePay: $15.00 per hourBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insuranceSchedule:
    • 10 hour shift
    • 8 hour shift
    • Holidays
    • Monday to Friday
    • Weekend availabilitySupplemental Pay:
      • Bonus payApplication Question(s):
        • **PLEASE ANSWER: Are you able to work rotating shifts and days off?Education:
          • High school or equivalent (Required)Experience:
            • Customer Service: 1 year (Required)
            • Call Center: 1 year (Preferred)Work Location:
              • One locationWork Remotely:
                • No

Keywords: Walmart, Phoenix , Call Center Agent II, Sales , Phoenix, Arizona