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Inbound Customer Service Representative- 2nd Shift

Company: All City Towing
Location: Phoenix
Posted on: November 22, 2021

Job Description:

INBOUND CUSTOMER SERVICE REPRESENTATIVEWe are looking for energetic, full-time Inbound Customer Service Representatives to add to our team. If you enjoy problem-solving, helping others by providing great customer service, and can communicate well over the phone, this position is for you!WHO IS ALL CITY TOWING?We are an innovative 25-year old company, with locations across the Phoenix Valley, which provides full-service towing to our customers. Our goal is to raise the standards inside our industry while being able to provide prompt and professional services to our customers. If you're ready to set your career in motion, it all starts now with a company that really delivers!WHAT IS REQUIRED TO BE AN INBOUND CUSTOMER SERVICE REPRESENTATIVE?We are looking for individuals who have at least one year of inbound call center and data entry experience (preferred). We place great pride in achieving customer satisfaction, so the following would be required to work with us:

  • Excellent customer service skills
  • Strong attention to detail
  • Proficiency with Microsoft Outlook and Microsoft Word
  • Basic math skillsJOB DUTIESSome job duties include but are not limited to:
    • Providing excellent customer service
    • Accurately entering in tow information into proprietary app
    • Answering customer questions correctly
    • Using Google Maps to confirm addresses provided are valid
    • Ensure proper documentation when entering calls to meet deadlines
    • Other duties as assignedWHY WORK FOR ALL CITY TOWING? We strive to make the towing industry more professional with each tow. This position is the first contact with most customers, and plays a large role in setting the tone for their experience with All City Towing. You have the ability to make an impact! We are currently hiring for 2nd shift (2pm - 10:30pm). You will be paid an hourly rate of $14.50 and all training is paid. We provide paid time off and paid sick leave after 90 days. As an added perk, we offer excellent benefits after just 60 days of employment. Those benefits include medical, dental, vision, life and disability, and supplemental benefits. If you are in this for the long haul, and like earning free money, we even offer a 401k with a 50% match- UNHEARD OF! Want to develop your career? We can help with that too - the possibilities are endless! HOW TO APPLY?If you think this is the perfect job for you, getting started will be easy. Just click "Apply Now" and your resume will be immediately sent to our hiring team. Additional information will be required from you if you are selected for the next step in our process. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner. ALL CITY TOWING is an Equal Opportunity Employer and a drug-free workplace.Job Type: Full-timePay: $14.50 per hourBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Disability insurance
      • Employee assistance program
      • Health insurance
      • Health savings account
      • Life insurance
      • Paid time off
      • Referral program
      • Retirement plan
      • Vision insuranceSchedule:
        • Holidays
        • Monday to Friday
        • Weekend availabilityExperience:
          • Call center: 1 year (Preferred)
          • Data entry: 1 year (Preferred)
          • Microsoft Office: 1 year (Preferred)
          • Customer service: 1 year (Preferred)
          • Dispatching: 1 year (Preferred)Language:
            • Spanish (Preferred)Work Location:
              • One locationWork Remotely:
                • No

Keywords: All City Towing, Phoenix , Inbound Customer Service Representative- 2nd Shift, Sales , Phoenix, Arizona

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