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Customer Service Representative

Company: Pollard Banknote Limited
Location: Phoenix
Posted on: November 22, 2021

Job Description:

Job DescriptionPollard Banknote is a leading lottery partner to more than 60 lotteries worldwide, providing high quality instant ticket products, licensed games, and a full suite of digital offerings ranging from game apps to comprehensive player engagement and iLottery solutions, including strategic marketing and management services. For more information, please visit our website at .Customer Service Representative The OpportunityPollard Banknote is seeking a highly driven, customer focused Customer Service Representative to work at the Arizona Lottery office in Phoenix Arizona, M-F 8:15am-5:15pm.Under the direction of the Customer Service Manager, the Customer Service Representative will perform a variety of tasks. This position will interact with customers via telephone, in person, and through correspondence, by providing game information, policies and procedures, and rules and regulations. The incumbent will perform research and resolve various customer problems and complaints.Key Responsibilities-- Interact in-person with customers by selling and redeeming tickets, answering questions, providing materials, and explaining processes and games-- Handle phone inquiries including providing winning numbers, explaining games, mailing requested materials, transfer calls to other depts.-- Handle cash transactions and balancing; Prepare bank deposits; Perform daily bank reconciliations, fiscal transactions, and reconciliation reports-- Prepare a variety of written correspondence-- Perform data entry-- Operate a computer, ticket terminals, calculator, and various office equipment-- Other duties as assignedQualifications-- High School Diploma or GED-- Minimum two (2) years' experience in a customer service environment-- Prior experience handling cash transactions is required-- Knowledge of lottery games and products-- Ability to communicate clearly and effectively, both verbally and in writing-- Demonstrated experience working with confidential information-- Demonstrated troubleshooting and problem-solving experience-- Microsoft office/ data entry experience required-- Knowledge of State and Lottery laws, rules, regulations and agency policies and procedures-- Understanding of and consistent adherence to Health & Safety, Quality and Security standardsPollard Banknote offers a challenging and team-oriented environment, competitive compensation, comprehensive health, vision, and dental benefits, life insurance, paid vacation and personal time, 401k retirement savings, and opportunities for professional development. Pollard (U.S.) Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment is contingent upon a satisfactory response from a Criminal Record Search. Job Type: Full-timePay: $13.50 - $13.75 per hourBenefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insuranceSchedule:
    • 8 hour shift
    • Monday to FridayApplication Question(s):
      • Why are you leaving your current employment?Education:
        • High school or equivalent (Preferred)Experience:
          • Customer Service: 1 year (Required)Work Location:
            • One locationCommunication method(s) used:
              • Email
              • Phone
              • In personJob Duties:
                • Answer incoming customer inquiries
                • Collaborate with management teams to stay updated on new products, services, and policies
                • Record customer information within our customer service database
                • Engage with clients in a friendly and professional manner while actively listening to their concerns
                • Offer support and solutions to customers in accordance with the company's customer service policies
                • Other duties as requestedCompany's website:
                  • Benefit Conditions:
                    • Waiting period may apply
                    • Only full-time employees eligibleCOVID-19 Precaution(s):
                      • Personal protective equipment provided or required
                      • Social distancing guidelines in place
                      • Sanitizing, disinfecting, or cleaning procedures in place

Keywords: Pollard Banknote Limited, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona

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