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Customer Service Representative

Company: Canature WaterGroup
Location: Phoenix
Posted on: November 22, 2021

Job Description:

Join a dynamic leader in the North American water treatment industry. Led by one of the most experienced management teams in the industry and partnered with one of the world's largest water conditioning manufacturers, Canature WaterGroup--- sells residential & commercial water conditioning equipment to Plumbing & Heating Wholesalers and Independent Water Dealers.Canature WaterGroup offers competitive compensation and a benefit package that includes: health, dental, vision, life and disability insurance, and a 401K matching program. Free parking is available onsite and this job is an 8 hour work day, Mon - Fri.Your primary responsibilities will include:

  • Answering calls from customers in multiple business channels
  • Answering questions regarding in-house orders, pricing and product availability, expediting and taking orders over the phone
  • Providing information on products and services including answering technical questions
  • Providing technical support on full product lines
  • Providing inside sales support for partnered regional sales managersSkills and experience required to be successful in this role include the following;
    • Strong interpersonal skills
    • Problem solving
    • Communication skills
    • Well organized with the ability to multi-task
    • Patience and listening skills
    • Customer service oriented
    • Proficient in MS Office
    • Strong typing skills - Min 40 wpm
    • Two years of experience in a similar role
    • Bilingual (Spanish and English)Training will be provided on the job.Preference given to candidates with two years customer service experience.Job Type: Full-timeSalary: $35,000.00 - $50,000.00 per yearBenefits:
      • 401(k) matching
      • Dental insurance
      • Disability insurance
      • Employee assistance program
      • Health insurance
      • Life insuranceSchedule:
        • 8 hour shift
        • Day shift
        • Monday to FridayCOVID-19 considerations:Customer curbside pick-up, masks required, additional sanitation and disinfection procedures in place.Education:
          • High school or equivalent (Preferred)Experience:
            • Customer Service: 1 year (Preferred)Language:
              • Spanish and English (Preferred)Work Location:
                • One locationWork Remotely:
                  • NoCOVID-19 Precaution(s):
                    • Remote interview process
                    • Temperature screenings
                    • Social distancing guidelines in place
                    • Sanitizing, disinfecting, or cleaning procedures in place

Keywords: Canature WaterGroup, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona

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