- Greet guests and complete the registration process to include,
but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, coding electronic keys, promoting marketing
programs, providing a welcome packet and ensuring guest knows
location of room and/or has a bell person accompany him/her.
- Assist guests with check-out including, but not limited to,
ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making change and processing gift certificates
- Demonstrate a thorough knowledge of hotel information including,
but not limited to, room categories, room rates, packages,
promotions, the local area and other general product knowledge and
answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner.
- Field guest complaints, conduct research and resolve and
negotiate solutions for guest satisfaction.
- Answers calls originating from external and internal sources.
Directs caller to appropriate extension or room. Verifies last name
of guest for all room calls. Assists guests with directions or
other required information. Directs hotel staff to assist guests,
upon request. Communicates to callers in a clear and concise
manner. Inputs/writes messages using proper grammar and spelling.
Verifies names and telephone numbers.
- Properly handles all incoming urgent matters or emergencies for
the guests and hotel. Works with hotel management and/or security
in order to calmly direct appropriate action. Appropriately
documents all emergencies. What are we looking for?
Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of
our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
-Hospitality - We're passionate about delivering exceptional guest
-Integrity - We do the right thing, all the time.
-Leadership - We're leaders in our industry and in our
-Teamwork - We're team players in everything we do.
-Ownership - We're the owners of our actions and decisions.
-Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
-Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands . Our vision "to fill the
earth with the light and warmth of hospitality" unites us as a team
to create remarkable hospitality experiences around the world every
day. And, our amazing Team Members are at the heart of it