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VP, Broker Direct Business

Company: PennyMac
Location: Phoenix
Posted on: January 14, 2021

Job Description:

OverviewResponsible for management and oversight of the combined Client Management team in a given Operations location. Identifies and launches strategic initiatives, focuses on overall production attributes and larger client relationship issues, and fosters collaboration and alignment with sales leadership on strategic production initiatives. Oversees recruitment and training for their entire Client Management team and inspires engagement to deliver a superior overall client experience.Job DescriptionResponsible for direct supervision and management of Client Management teams including recruitment, training, capacity planning, and Policies and ProceduresServe as Client Management representative in all corporate initiativesOversee all onsite pipeline management personnel and activitiesServe as an escalation point for loan level issues; Loan committee loan advocacyOversee phone/IM Queue and all prioritizations /rushesOversee and monitor regional team adherence to defined policies and procedures and confirm tasks and escalations are being driven by the team appropriatelyCollaborate with on-site leaders across locations to ensure client support functions are aligned along with day-to-day workflowsResponsible for reporting initiatives and executive reporting suiteMonitor SLA---s and turn-time adherenceContinually identify process improvement opportunities, and remedy any internal and external process inefficienciesTrain and monitor employee performance and regional performance reviewsProvide feedback to management on challenges with specific clients or raised by clients, in team meetings or any other forumMonitor monthly regional KPIs and provide feedback to team on regional metrics and areas for improvementAdminister incentive plan for locational teamMonitor/identify early trends to address with Client Management teams/ClientsSupport Cultural development of the team and create active associate engagement along with associate career growth and planningPerform other related duties as required and assignedDemonstrate behaviors which are aligned with organizational culture and valuesIdeal Candidate will have the following:Bachelor---s degree or higher in business administration, finance or related fieldContemporary knowledge of mortgage industry and operational practicesFunctional understanding of applicable federal, state and local lending regulationsSoftware proficiency including Microsoft Office Suite and MS VisioMust be highly competitive and a consummate team playerStrong attention to detail and ability to effectively manage multiple prioritiesProven track record at delivering timely and accurate results in a fast-paced environmentExcellent critical thinking, problem solving and track record of sound judgmentStrong business acumen and ability to interface with executive managementLI-SB1Years of Experience: 10Education:Bachelor's DegreeJob SummaryRequisition ID: 20-15732Location: US-AZ-PhoenixPosition Type: RegularCategory: ManagementEducation: Bachelor's DegreeYears of Experience: 10

Keywords: PennyMac, Phoenix , VP, Broker Direct Business, Sales , Phoenix, Arizona

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