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Sales Support Specialist

Company: Univar
Location: Phoenix
Posted on: September 15, 2020

Job Description:

Want to work for a company that is reimagining distribution? Join Univar Solutions, the premier global distributor of chemicals and ingredients. Our goal is to function as a direct extension of our customers' teams; to serve as an ally in their quest of business success.

At Univar Solutions, we're building on our more than 90 years of experience and drawing on deep resources - inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers-to deliver consultative services and an unmatched portfolio to solve customers' formulation and operational challenges. When you work for Univar Solutions, you'll play an important role in shaping how we deliver more than chemical and ingredients.

Provide support to sales team by performing such tasks as forecasting, processing third-party directs and product pricing. Acts as link between sales, MPU and operations. Overall duties will be defined by the needs of the customer and will be in support of any business segment as deemed appropriate by the Sales Support Supervisor.

Specific Duties and Responsibilities:


  • Maintain and update Energy Sector spreadsheet and database.
  • Consolidate demand forecasts received from sales team to ensure customer satisfaction.
  • Monitor Forecast Exceptions report monthly. Follow up with sales team to verify and adjust forecast when necessary.
  • Monitor purchase orders being placed by MPU to avoid overstocking, and/or inaccurate product purchases and inaccurate pricing. Reports that are commonly used for this purpose are Daily Purchasing Activity, Canceled/Reduced Order and Unapproved PO Line Costs.
  • Work with supplier on vendor material returns when needed, i.e. off-spec product or wrong material.
  • Maintain costbooks - direct and warehouse.
  • Research and process cost variances.
  • Process and bill all third-party direct orders.
  • Provide back up to all sales support team members as needed.

    Problem Solving:

    • Prioritizing work activities to concentrate on those things most critical to serving our customers' needs.
    • Resolve disputes in product cost and quantity with MPU as it relates to backorders, forecasts and new product issues
    • Identifying potential problems and notifying the necessary individual to take the appropriate action to resolve and prevent the problem.

      Supervisory Responsibility:

      None

      Specialized Knowledge/Skills:

      • Ability to manage wide range of detail-oriented work activities.
      • Teamwork - understand the need for continuous communication between sales, MPU, and operations.
      • Works well under pressure and aggressive deadlines.
      • Strong organizational and communication skills. Communication includes both written and verbal.
      • Persistent in following up detailed issues to conclusion.
      • Demonstrated ability to work well with diverse work group.
      • PC experience to create spreadsheets and update database. Familiarity with MS Word and Excel.
      • MS Access experience a plus.
      • Understanding of company planning system, policies and procedures
      • UVX knowledge needed for daily transactions

        Education/Training

        • Bachelor degree, or equivalent related work experience
        • Minimum 2 years experience in sale support related work. Chemical Industry experience preferred.
        • Excellent problem solving skills
        • Proven ability to resolve disputes in product cost and quantity with MPU as it relates to backorders, forecasts and new product issues.

          Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

          We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.

Keywords: Univar, Phoenix , Sales Support Specialist, Sales , Phoenix, Arizona

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