PhoenixRecruiter Since 2001
the smart solution for Phoenix jobs

CENTER SALES AND SERVICE ASSOC

Company: CenturyLink
Location: Phoenix
Posted on: May 24, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Role
The Center Sales & Service Associate responds to phone calls in a fast-paced inbound contact center promoting and selling CenturyLink products and services to our Small Business clients. Successful Center Sales & Service Associates must respond with a high sense of urgency while providing extraordinary customer service. This will include answering questions regarding client accounts, fulfilling orders as well as troubleshooting problems. Our goal is to assist our clients with a first call resolution.The Main Responsibilities



  • Provide world class client experience by building and maintaining strong customer rapport.
  • Consult with clients to gather information and make recommendations for their communication and professional needs by up-selling new features and services that meet the clients' needs as well as retaining their business.
  • Receive/resolve CenturyLink Small Business client concerns and general inquiries via inbound calls with regards to service, billing, payment and other service-related issues.
  • Utilize a variety of computer systems/screens simultaneously to process sales and service orders
  • Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
  • Participate in educational opportunities to maintain current job and product knowledge.

    Benefits:

    • Competitive Pay and Sales Incentives!
    • No late nights! No Weekends!
    • Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family!
    • Paid Vacation-1 week of vacation after 6 months of employment!
    • Company prepaid tuition program after 90 days of employment!
    • 401K Plan with company match!
      What We Look For in a Candidate



      • Ability to meet and exceed monthly sales and retention goals
      • Quality communications skills
      • Computer literate: proficient and comfortable with multi-tasking within several computer applications/systems
      • Ability to adhere to department metrics while handling a high volume of phone calls in a structured environment. This includes adhering to work schedule/attendance, call times, and quality metrics.
      • Must be flexible to work various shifts Monday to Friday 6am-7pm including mandatory overtime and holidays as needed (No Weekends)
      • Our training program consists of 6 weeks of paid training, Monday-Friday, 8:00am-5:00pm. MUST be able to attend entire training without time off!

        What to Expect Next

        Based on your job application information you may be given the opportunity to complete an online assessment immediately after applying. Completion of the online assessment is a requirement in order to be considered for our open position.

        Now not a good time? No worries, we will also send you an email with a link to complete the

        assessment. We strongly recommend that you complete this within 5 days of your application date.
        Alternate Location: US-Arizona-Phoenix

        Requisition #: 223812

        This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

        EEO Statement

        We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

        Disclaimer

        The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Phoenix , CENTER SALES AND SERVICE ASSOC, Sales , Phoenix, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Customer Service Representative
Description: Description With over 3.1 million customers and 60 billion in managed assets, Santander Consumer USA NYSE: SC is a full-service, technology-driven consumer finance company focused on vehicle finance (more...)
Company: Santander Holdings USA Inc
Location: Apache Junction
Posted on: 06/5/2020

Entry Level Sales Representative - Medical Device
Description: We're hiring an Entry Level Sales Representative as a full-time employee in Phoenix, Arizona. This is a fantastic opportunity for a hungry and driven person looking to break into the medical device sales (more...)
Company: RampUp & Co. LLC
Location: Phoenix
Posted on: 06/5/2020

Bilingual Healthcare Insurance Agent Customer Service Spanish - 02OTG - Tempe, AZ
Description: We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Insurance Agent Customer Service - Spanish with TTEC in Tempe, AZ. (more...)
Company: TTEC
Location: Glendale
Posted on: 06/5/2020


Representative, Customer Service
Description: Description With over 3.1 million customers and 60 billion in managed assets, Santander Consumer USA NYSE: SC is a full-service, technology-driven consumer finance company focused on vehicle finance (more...)
Company: Santander Holdings USA Inc
Location: Phoenix
Posted on: 06/5/2020

IT Staffing Sales - Major Account
Description: IT Staffing Sales - PhoenixLarge national staffing client is expanding their Phoenix
Company: Anderson Recruiting
Location: Phoenix
Posted on: 06/5/2020

Inside Sales / Pest Control / Termite Renewal
Description: Pest Control Inside Sales Termite Renewal Arrow Exterminators is looking to hire a full-time Inside Sales Pest Control Technician to provide uncompromised service to our residential or commercial pest (more...)
Company: Arrow Exterminators Family of Companies
Location: Phoenix
Posted on: 06/5/2020

Entry-Level Outside Sales Representative
Description: Description We're Growing in Phoenix We are looking for motivated, growth-minded individuals in the Phoenix area who are interested in starting a career in sales. Grow With Us Kimball Midwest is a national (more...)
Company: Kimball Midwest
Location: Phoenix
Posted on: 06/5/2020

Exclusive Agent
Description: We are here to support you Allstate provides a plethora of resources to support the growth of your business through education, marketing support, and
Company: Allstate
Location: Phoenix
Posted on: 06/5/2020

PROGRAMMATIC SALES MANAGER-PHOENIX
Description: Vidoomy, leader in digital advertising, is looking for a--Programmatic Sales Manager--for business development of--american market from--Phoenix.Someone with EXPERIENCE, KNOWLEDGE and AMBITION enough (more...)
Company: Vidoomy
Location: Phoenix
Posted on: 06/5/2020

Inside Sales / Pest Control / Termite Renewal
Description: Pest Control Inside Sales Termite Renewal Arrow Exterminators is looking to hire a full-time Inside Sales Pest Control Technician to provide uncompromised service to our residential or commercial pest (more...)
Company: Arrow Exterminators Family of Companies
Location: Mesa
Posted on: 06/5/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds