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Customer Service Representative

Company: Gc Services Limited Partnership
Location: Phoenix
Posted on: January 17, 2020

Job Description:

Provide phone support in addition to clerical duties for center and client support. Responsibilities Mailing daily acknowledgement and cancellation reports Forward applicable documents to interoffice departments as needed Create and mail customer letters as needed Ability to listen to and understand customer issues and respond appropriately. Create, respond and follow-up to customer care emails Create and verify account update batches Process Credit reporting Updates for Equifax, TU, and Experian Process bankruptcy notices Proactively assist management as needed to meet departmental objectives Complies with FDCPA guidelines Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Work safely without presenting a threat to self or others Perform additional duties as required by management Qualifications Education: High School Diploma or GED is required Experience: No experience necessary Computer Experience: Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems. Skills & Abilities: Cmmunicate clearly and effectively, both orally and in writing. Interpret a constant flow of information Listen effectively Work with and apply basic mathematical concepts Deal with difficult interactions with customers Respond to customer inquiries and statements effectively Write in a clear and concise manner Manage time effectively Solve problems or issues that may come up Concentrate and focus for extended periods of time Cope with high-stress and changing environment Remain alert at all times Adhere to policies and procedures Adhere to work schedule and punctuality requirements All job offers are contingent upon completion of drug and background checks. GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: Gc Services Limited Partnership, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona

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