PhoenixRecruiter Since 2001
the smart solution for Phoenix jobs

Call Center - Senior Rental Representative

Company: Penske
Location: Phoenix
Posted on: September 15, 2019

Job Description:



Position Summary:
A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.

Major Responsibilities:
-Compute charges for merchandise or services and receive payments.
-Prepare merchandise for display, or for purchase or rental.
-Recommend and provide advice on a wide variety of products and services.
-Answer telephones to provide information and receive orders.
-Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
-Keep records of transactions, and of the number of customers entering an establishment.
-Prepare rental forms, obtaining customer signature and other information, such as required licenses.
-Inspect and adjust rental items to meet needs of customer.
-Explain rental fees, policies and procedures.
-Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
-Check to ensure that appropriate changes were made to resolve customers' problems.
-Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
-Refer unresolved customer grievances to designated departments for further investigation.
-Determine charges for services requested, collect deposits or payments, or arrange for billing.
-Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
-Other projects and tasks as assigned by supervisor
-At least 1 year of customer service experience required
-Sales experience (retail, consumer, B2B) preferred
-High School diploma or equivalent required
-Some college or Bachelors degree preferred
-Ability to work at least one day on weekend required
-Basic computer skills including Microsoft Word, Excel, Outlook required
-Customer service skills, dealing with people, flexibility, phone skills, team player
-Valid drivers license required
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Keywords: Penske, Phoenix , Call Center - Senior Rental Representative, Professions , Phoenix, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Principal Services Architect I in Phoenix, Arizona - Careers at 179 - Axway Phoenix - Axway
Description: br Overview br br br To go quickly, go alone. To go far, go together. As part of Axway, you'll pursue your goals for professional and personal growth alongside the most capable, inventive, and (more...)
Company: Axway
Location: Phoenix
Posted on: 09/19/2019

Driver - No Late Night Trips
Description: At Veyo, we help people get to and from their healthcare appointments. We're looking for drivers to partner with us in your area. When you sign up to drive with Veyo, you can drive your own vehicle and (more...)
Company: Veyo
Location: Phoenix
Posted on: 09/19/2019

Applications Security Analyst - Senior Level
Description: Purpose of Job We are currently seeking talented Applications Security Analyst - Senior Level for our Remote, San Antonio, TX or Phoenix, AZ facility. Investigates, analyzes, and responds to suspicious (more...)
Company: USAA
Location: Higley
Posted on: 09/19/2019


Grocery Delivery Service Driver
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love.Be Independent Schedule work around your own life.Have Fun Spend time shopping, exploring new things and being (more...)
Company: Instacart
Location: Laveen
Posted on: 09/19/2019

Compliance and Operational Risk Testing Analyst Senior
Description: Purpose of Job As a member of the second line of defense, the Compliance and Operational Risk Testing Analyst executes independent testing under the Enterprise Testing program methodology to ensure departmental (more...)
Company: USAA
Location: Youngtown
Posted on: 09/19/2019

Shopper & Driver - Groceries (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love.Be Independent Schedule work around your own life.Have Fun Spend time shopping, exploring new things and being (more...)
Company: Instacart
Location: Litchfield Park
Posted on: 09/19/2019

Entry-Level Truck Drivers - Great Pay!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with
Company: C.R. England
Location: Wittmann
Posted on: 09/19/2019

Shopper - Delivery Driver (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love.Be Independent Schedule work around your own life.Have Fun Spend time shopping, exploring new things and being (more...)
Company: Instacart
Location: Sun City
Posted on: 09/19/2019

CDL-A Owner Operator Truck Driver - Household Goods
Description: CDL-A HOUSEHOLD GOODS OWNER OPERATOR TRUCK DRIVER JOBSDrive How You Want. Drive Where You Want.As a division of UniGroup, and operating with more than 600 locations nationwide, Mayflower is sure to match (more...)
Company: Mayflower
Location: Fountain Hills
Posted on: 09/19/2019

Shopper - Delivery Driver (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love.Be Independent Schedule work around your own life.Have Fun Spend time shopping, exploring new things and being (more...)
Company: Instacart
Location: Tempe
Posted on: 09/19/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds