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Customer Care Expert

Company: Penguin Air & Plumbing
Location: Phoenix
Posted on: September 15, 2019

Job Description:

Meet the team and get introduced to our Awesome culture!!!ARE YOU AN CUSTOMER CARE EXPERT
LOOKING FOR A NEW PLACE TO CALL YOUR WORK FAMILY?
WANT TO WORK WITH THE MOST EXPERIENCED CALL CENTER TEAM TO HELP OUR AIR, PLUMBING & ELECTRICAL TEAM IN THE VALLEY?
DO YOU LOVE PENGUINS?
If all of the above resonate, then boy do we have the perfect job for YOU! Penguin Air, Plumbing & Electrical is always looking for qualified, friendly, and motivated individuals to join our tight-knit team.
This job is about much more than home services. At Penguin Air, Plumbing & Electrical, we provide every team member a certain level of autonomy, freedom, and professional support to excel. Can you take care of each job from start to finish while exceeding expectations and building a relationship with the customer? Because THAT is the Penguin Experience.
What do we expect?
Here are just a few responsibilities:
Wow Customers through exceptional service Inbound


  • Provide exceptional first impression
  • Respond to all inquiries
  • Identify and overcome objections
  • Take the customer through the sales process
  • Respond to all inquiries

    Wow Customers through exceptional service Outbound

    • Obtain possible customer leads
    • Maintain customer data bases by updating current information
    • Follow up on initial contacts
    • Complete records of performance for spiffs, bonuses, and commissions

      Why should you work with us?
      Fantastic question! We're not going to pitch you a load of corporate talk about 'who we are'. Simply: Penguin Air, Plumbing & Electrical is an enjoyable solution to people's work life away from home. We are the best when it comes to customer service.
      We do things a little differently here at Penguin Air, Plumbing & Electrical. The saying around the office is that we are a customer service company, that also provides HVAC, Plumbing and Electrical. That's just who we are. Penguin Air, Plumbing & Electrical was founded because homeowners rarely have exemplary experiences with other Home Service companies - and we're here to change that perception.
      If you agree with the above, then you may be the perfect candidate to join the Penguin Team.
      Still not sold? Here's just a few real quotes, from real Penguin Team members, about why they like to work at Penguin Air & Plumbing:
      "Penguin Air, Plumbing & Electrical is a great company to work for. They care a ton about their employees - and happy employees make happy customers" - Jay
      "Working at Penguin is unbelievable enjoyable. Management is great to work with and the benefits can't be beat!" -Employee Person
      "Honestly, the quality of the people makes Penguin one of the best companies for me. Probably the best job I've ever had". - Nathan
      "Favorite part about the office is that it's DOG FRIENDLY!" - Employee Person
      Want to be a Penguin? GREAT! Here's the details:
      Location

      • Phoenix, AZ.

        Type of Employment

        • Full-time & Part Time

          Salary & Benefits

          • Competitive Pay:

            Penguin Air, Plumbing & Electrical employees are also subject to weekly and monthly bonuses and incentives

            • Access To Full Benefits: Health, Dental, and Vision insurance from $23.66 weekly. We also offer 401k Plans, Short- & Long-Term Disability, Life Insurance provided by Penguin, Aflac Supplement Insurance, Tuition Reimbursement, Tool Account, and free weekly sales training.
            • Freedom: We value work / life balance at Penguin Air. Happy employees make happy customers. As a Penguin employee, you are entitled to an industry leading 6 Paid Holidays, up to 5 weeks Paid Vacation days, AND up to 8 Days of Sick pay.
            • Fun & Fast-Paced Work: Are you friendly, motivated, and ready to work? We're a customer service focused company that solves real problems for real people. As an added benefit, we don't have boring days at Penguin Air, Plumbing & Electrical.


              • Be A Penguin: If you live in the Valley area, are certified in HVAC, Plumbing, or Electrical we want to hear from YOU!

                Ready to join the team? Here's how you can apply:
                Online

                • Visit the employment page on our website and fill out the introductory employment form. URL: www.PenguinAir.com/about-us/employment

                  E-mail

                  • Or, polish up that resume and send it on over to our HR Director:

                    E-mail: Careers@penguinair.com
                    In-Person

                    • We'd love to meet you! Come on down to the Penguin Air, Plumbing & Electrical offices, fill out an application, and meet the team! Our offices are easy to get to anywhere in the valley:

                      Penguin Air, Plumbing & Electrical
                      3710 E. University Drive
                      Phoenix, AZ 85034

Keywords: Penguin Air & Plumbing, Phoenix , Customer Care Expert, Professions , Phoenix, Arizona

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