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Business Systems Consultant 4 eRecords

Company: Wells Fargo
Location: Chandler
Posted on: May 24, 2019

Job Description:

Job Description
At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.
About Enterprise Information Technology (EIT)
Technology at Wells Fargo is at the heart of what enables us to satisfy our customers' financial needs and help them succeed financially. The Enterprise Information Technology (EIT) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day - both in the United States and across the globe - than any other division in our company.
The EIT team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. EIT also helps customers by remaining trusted partners working with all lines of business (LOB) to develop and deliver value-added products and services. To do this, EIT draws on the talents and motivation of thousands of technology team members across the enterprise.
The Application Compliance Initiatives team is currently searching for a Business Systems Consultant 4 to work with fellow team members to support the Electronic Records compliance program initiatives such as gathering key information on proposed application and process solutions to ensure the teams are operating in compliance with Records Management Policies & Standards, with a high focus on process improvements, controls and governance.
Job Description:
Through partnership within Enterprise Information Technology (EIT), and across the WF enterprise, the Enterprise Technology Operation (ETO) group supports the Wells Fargo & CO vision with key priorities and a commitment to customer through system availability, robust service offerings, innovative solutions and services that exceed Wells Fargo customer's expectations and directly enable them to succeed financially. We are currently searching for a BSC4 that will support governance of the Application Compliance Records Management program. This includes working with the key stakeholders to gather information on proposed application and process solutions to ensure the teams are operating in compliance with Policies and Standards, with a high focus on processing improvements.
Specific functions with this role will include:

  • Supporting the Electronic Records Management Program processes, including validation, implementation, process improvements, metrics, and on-going program maintenance.
  • Focal point for driving process change to streamline and improve effectiveness of application's compliance to Wells Fargo Records Management. Including but not limited to Electronic Records and Information, Applications, Records Retention, Storage and Destruction Standards.
  • Working with others in Records Management throughout Wells Fargo on compliance and remediation efforts.
  • Coordination with key stakeholders and decision makers to disposition requirements and enforcement.
  • Developing communications and reporting on eRecords program components and activities.
  • Supporting and/or leading critical compliance and process optimization initiatives in the eRecords space. Required Qualifications
    • 5+ years of business systems analysis experience, business systems design experience, or a combination of both
    • 4+ years of process design or improvement experience Desired Qualifications
      • Excellent verbal, written, and interpersonal communication skills
      • Strong organizational, multi-tasking, and prioritizing skills
      • Microsoft Visio experience
      • Project management experience
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to identify business needs and deliver solutions in close partnership with line of business and technology
      • Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
      • Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
      • Strong relationship management skills
      • Ability to interact with all levels of an organization
      • Experience developing and cultivating professional relationships
      • Ability to work effectively in a virtual team environment
      • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
      • Knowledge and understanding of compliance or operational risk
      • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
      • Ability to take initiative and work independently with minimal supervision in a structured environment Other Desired Qualifications
        • Design and implement effective and proactive action plans that appropriately mitigate risks in a sustainable manner and define metrics to monitor compliance.
        • Define controls in an effective manner to mitigate risks and ensure policy compliance
        • Familiar with electronic records retention and destruction requirements
        • Ability to create clear, direction oriented documentation to educate application teams on process requirements
        • Ability to synthesize complex analytical findings into executive level communication
        • Ability to build controls and governance processes supporting regulations, compliance, policies, process, and procedures
        • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
        • Ethical decision and critical thinking skills
        • Ability to analyze detailed and complicated reporting and produce similar reporting as requested or deemed needed
        • Experience with operational or performance reporting activities
        • Demonstrated customer focus and proven ability to deliver high-quality customer service
        • Experience developing, implementing and managing enterprise technology governance models
        • Experience recognizing quality measures
        • Comfort with change and ability to manage through change
        • Ability to work IST/EST hours based on demand and coordination with team members on and offshore Job Expectations
          • Flexibility to work in a 24/7 environment
          • Flexibility to work different shifts Disclaimer

            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Phoenix , Business Systems Consultant 4 eRecords, Professions , Chandler, Arizona

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