IT Support Technician II - Phoenix

Company: Meadows Of Wickenburg Inc
Location: Phoenix
Posted on: September 30, 2024

Job Description:

This is where you change your storyAt Meadows we understand that new directions to career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!Who are we?We have been the most trusted name in the industry and have been helping people for 45 years. Our approach is different and success stories of our patients prove that. We dont have one size fits all treatment and there are no quick fixes.Who are you?Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 80% of our current top-level executive staff are organic internal promotions from within.We might be a perfect fit for you!Position Summary:This role provides Tier 2, IT support to the end-user community remotely and in person. The role is responsible for next level support while working closely with a contracted help desk team. This role will include support for operating systems, software, security scanning, infrastructure support and EHR support. Daily efforts will include installation, configuration, and issue resolution for all items mentioned above plus project planning and project execution. Travel is required.This job description reflects managements assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.Responsibilities:Work to resolve escalated Tier 2 support tickets with minimal guidance and oversight.Install, configure, and deploy standard technology hardware & softwareCoordinate equipment acquisition from vendorsCoordinate and ship equipment to remote employees and campusesMaintain an asset inventory systemDocument relevant hardware and software instructions as it relates to troubleshooting, hardware setups, and the end user experienceAssist with project planning and installation/configuration of new technology systemsProactively collaborate with 3rd party Support Desk Service to resolve outstanding, and ongoing, issuesTeach others 1-on-1 in a live environment, remotely, or in a group setting. This includes EHR support and trainingContribute to and assist 3rd party Support Services in maintaining a knowledge base of previous support issuesAssist in IT Infrastructure team projectsAssist in IT Security team projects and maintenance scansAssist in Application Development projectsAssist in the creation of in-house documentation for existing and new staff alike

Education, Skills and Experience Requirements:High School Diploma or General Education Diploma (GED) Required, BS in MIS preferredCompTIA A+ & Network+ (or equivalent) recommended, but not requiredPreferred 5 years of experience working in IT Support, specifically in an end-user facing customer service roleExperience with device managementExperience teaching others 1-on-1 or in a group settingAdvanced hardware and software comprehension, including Microsoft apps, RMM tools, Databases, and other local (or web-based) applications.Strong ability to work independently & work collaboratively with contractors, peers, and management.

Keywords: Meadows Of Wickenburg Inc, Phoenix , IT Support Technician II - Phoenix, Professions , Phoenix, Arizona