DISPATCHER

Company: Arizona Department of Administration
Location: Phoenix
Posted on: April 18, 2024

Job Description:

DISPATCHER

Job No: 524351
Work Type: Full-time
Location: PHOENIX
Categories: Communication/Community Relations

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE

DISPATCHER

Job Location:

Address: 2302 W Durango St. Phoenix, AZ

Posting Details:

In the TOC we do NOT -

Take 9-1-1 calls, we are not a PSAP; as a matter of fact, we aren't even a call center. ADOT call centers are completely separate from the TOC. We also do not call tow trucks, call for crisis response, enter or confirm warrants, stolen property/vehicles, missing persons, etc. We do not have an ORI (we do not require TOC Certification Level A, we only require Level D!)

If you have any further questions, please feel free to call the TOC during business hours at 602-257-1563 / Option 3 and ask to speak with the Manager or on-duty Supervisor.

Please see the following ADOT-produced video for a brief overview of TOC operations -

https://vimeo.com/816639359/1d64e32617

We are a 24x7x365 operation, Shifts 2 (afternoon/evening) & 3 (midnight) offer competitive Shift Differentials!

Shift 1: 6am to 2pm

Shift 2: 2pm to 10pm

Shift 3: 10pm to 6am

Salary: $42,780.92 - $52,780.92

Grade: 18

Anticipated Salary: $47,780.92

Job Summary:

Under general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the ERS reporting system which is the public portal (511) for statewide highway conditions, a 2-way radio system, CCTV cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety.

This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD.

Handles incidents on a 24-hour/7-day per week schedule including weekends and Holidays.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:
--- Dispatch mobile response units to emergency and non-emergency incidents utilizing two-way radios and a Computer Aided Dispatch system; add Wrong Way Driver Detection System
--- Documents statewide incidents by writing reports using the Highway Condition Reporting System (ers) software which in turn is reported to the public via the 511 telephone system and on the az511.com website
--- Receives incoming calls and provides assistance to the public, state agencies, including DPS and local police and other agencies to assist with traffic control or other inquiries
--- Complete and maintains DPS TOC certification which includes all ADOT training courses, on-the-job operator training, and quarterly certification tests. May drive a state vehicle in the course and scope of state business statewide
--- Creates and posts message on Dynamic Message Signs, including information on crashes, closures, AMBER alerts, high pollution advisories, fire warnings, construction and various traveler information signs statewide
--- Operates two-way radio and paging/notification system to call out ADOT field personnel and to receive communication from ADOT crews in the field
--- Updates all contact lists and District procedures on a daily basis and information is received from the District offices
--- Enters ERS events for traffic congestion during rush hours and reviews all types of entries for accuracy statewide. Reports all freeway monitoring equipment malfunctions to appropriate field personnel

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
--- State highway system
--- Monitoring traffic flow
--- Operation of the paging/notification System
--- Statewide contact procedures
--- Report writing using the CAD software
--- Telephone etiquette
--- Dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system

Skills in:
--- Problem solving skills
--- Prioritizing events and situations
--- Two-way radio dispatch experience
--- Window based software experience

Ability to:
--- Perform quarterly certification tests
--- Control CCTV monitoring system
--- Multi-task managing stressful traffic related events
--- Post OMS messages
--- Read maps
--- Work weekend and holidays
--- Work various shifts

Selective Preference(s):

The ideal candidate for this position will have:

Experience in radio dispatching, emergency response and traffic monitoring, and operating multiple computer systems. Familiarity with Arizona roadways. Law-enforcement background would be helpful. Experience in computers including Microsoft Windows, Excel, and similar applications. High School diploma or GED, Obtain DPS TOC certification with 6 months.

Pre-Employment Requirements:

Valid Arizona Drivers license.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
--- Sick leave
--- Vacation with 10 paid holidays per year
--- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
--- Health and dental insurance
--- Retirement plan
--- Life insurance and long-term disability insurance
--- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Advertised: 11 Apr 2024 US Mountain Standard Time
Applications close: 18 Apr 2024 US Mountain Standard Time

Keywords: Arizona Department of Administration, Phoenix , DISPATCHER, Professions , Phoenix, Arizona