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TM Application Support Analyst

Company: Disability Solutions
Location: Phoenix
Posted on: September 20, 2023

Job Description:

Job Title:TM Application Support AnalystLocation:CityScapeWhat you'll do:The position of Treasury Management Application Support Analyst acts as the subject matter expert for all TM banking products and services. This position is responsible to work closely and collaboratively with the Enterprise Project Management Office, Product Office, Treasury Management sales & support, Marketing and IT relative to TM & Electronic Banking product development, testing and roll-out. TM Application Support is responsible for identifying, assessing and recommending to management the implementation of operational control procedures relative to the electronic banking products and services. Coordinates on special projects, forms, training material, and serves as the department's liaison to the Information Technology department for systems administration.What we are looking for: Subject matter expert for the Treasury Management & Electronic Banking Products and services offered by the bank. Performs testing of product enhancement releases, user acceptance testing, and issue resolution. Troubleshoots vendor supported and internally hosted applications and engages with correct departmental/vendor resources to assist in correcting problems when necessary. Level 2 & 3 support for internal departments across all support applications. Direct responsibility for coordination of special projects relative to gathering data, special reporting, etc for management, audit and other departments as assigned. Partners with Product, Marketing, and Training departments to communicate product information to internal departments and customers. Oversees the conversion of existing customers and new customers acquired through acquisitions into new/existing product lines.Responsible for maintaining logs for product issues, enhancements, defects, and testing of electronic banking applications.Qualifications:

  • Associates Degree with 3 to 5 years Banking and Financial Services experience required
  • 1 to 3 years Online Banking Applications experience required.
  • 1 to 3 years Treasury Management experience preferred.
  • AAP (Accredited ACH Professional) desired
  • CTP (Certified Treasury Professional) desired
  • Advanced skills in personal computer operation; word processing and spreadsheet software programs
  • Strong organizational and time management skills
  • Exceptional oral, and written communication skills to allow for the carrying out of instructions, interpreting documents, understanding procedures, writing reports and correspondence.
  • Strong leadership skills with the ability to work with minimal supervisionBenefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation

Keywords: Disability Solutions, Phoenix , TM Application Support Analyst, Professions , Phoenix, Arizona

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