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Process Improvement Analyst

Company: Highmark Health
Location: Phoenix
Posted on: May 28, 2023

Job Description:

Company :
Highmark Health
Job Description :
This job supports the investigation of the strategic, operational and business needs of their assigned projects, focusing on detailed business process analysis and modeling, and the engineering of effective business process solutions. This position also supports the activities of project teams in the re-engineering and improvement of existing business processes and the deployment of the solution and the associated standards and techniques to the project teams.

  • Assist or lead assigned projects in defining business, operational and functional requirements to support delivery of the operating verticals strategy its contribution to the corporate strategy.

  • Provide comprehensive business process analysis and measurement to assigned projects, and modeling and design support to assigned operating divisions.

  • Provide consultative support to Project Teams; support the development of skills within the resource pool; support the expansion and development of business process engineering skills across the enterprise, promoting the understanding and use of the solution; and support the ongoing development of the solution, integrating and remaining current with industry best practices.

  • Utilize process improvement methodology including process improvement methodologies.

  • Support the development of re-usable artifacts for use in the BPM lifecycle.

  • Provide periodic reporting to leadership on assigned project activities and support planning of the migration to the Future State of the organization.

  • Other duties as assigned or requested.


    • High School Diploma / GED


      • None


        • Bachelor's degree


          • 3 years of relevant, progressive experience in the area of specialization (exempted experience requirements effective August 2016)

          • Experience in Business Administration, Health Service Administration, Mathematics, or Industrial Engineering

          • Experience in an exempt level business analyst or project management role

          • Health/dental insurance industry knowledge including data analysis, business operations, marketing, and industry issues

          • Proficiency in the use of the Microsoft Office suite of products, including Access, Excel, Word, Websphere Business Modeler, and PowerPoint


            • None


              • Certification or obtaining certification within six months in an established quality/process improvement methodology such as Six Sigma (Green/Black Belt), Lean Manufacturing, etc. for all levels


                • None


                  • Process improvement

                    Language (Other than English):
                    Travel Requirement:
                    0% - 25%
                    Position Type
                    Teaches / trains others regularly
                    Travel regularly from the office to various work sites or from site-to-site
                    Works primarily out-of-the office selling products/services (sales employees)
                    Physical work site required
                    Lifting: up to 10 pounds
                    Lifting: 10 to 25 pounds
                    Lifting: 25 to 50 pounds
                    Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
                    Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
                    As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
                    Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
                    Pay Range Minimum:
                    Pay Range Maximum:
                    Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
                    Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
                    EEO is The Law
                    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )
                    We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
                    For accommodation requests, please contact HR Services Online at
                    California Consumer Privacy Act Employees, Contractors, and Applicants Notice
                    Req ID: J217605

Keywords: Highmark Health, Phoenix , Process Improvement Analyst, Professions , Phoenix, Arizona

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