U-Box, Field Support Analyst

Company: U-Haul
Location: Phoenix
Posted on: May 28, 2023

Job Description:

Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Job Description
Under the direction of the U-Box Field Support Manager, the U-Box Field Support analyst will contribute to the success of the growing U-Box program by working directly with field to troubleshoot technical concerns as well as provide general guidance on U-Box policy and procedure over the phone and via email/chat. Using feedback from the field, support analysts make recommendations for improvement of the U-Box program and ensure system functionality by reporting bugs, tracking concerns and providing feedback to management. In addition, the U-Box analyst may also be responsible for the education of current and future Team Members. This includes, but is not limited to, creating memos, bulletins, U-Haul University courses or other means of communication to give the team the tools they need to successfully and proficiently work the U-Box program. This position requires the ability to work in high-pressure situations with all levels of management while being able to perform day-to-day tasks, as well as assigned projects.
A U-Box Field Support Analyst should:

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  Have worked with U-Haul for 1+ years and have a strong grasp of the U-Box program
  
  
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  Possess strong oral and written communication skills
  
  
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  Be proficient with computers (IE, MS Office, POS, etc.)
  
  
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  Be able to troubleshoot software issues and help walk end users through electronic tools/apps
  
  
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  Have great customer service
  
  
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  Be a problem solver
  
  
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  Be able to work with autonomy as well as in a team setting
  
  
  Here are just some of the programs U-Haul has to offer:
  
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    Full Medical Coverage
    
    
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    Prescription Plans
    
    
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    Dental& Vision Plans
    
    
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    New indoor fitness gym
    
    
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    Gym Reimbursement program
    
    
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    Registered Dietitian Program
    
    
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    Weight Watchers
    
    
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    Onsite Medical clinic for you and your family
    
    
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    Career Stability
    
    
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    Opportunities for advancement
    
    
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    Valuable on-the-job training
    
    
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    Tuition Reimbursement program
    
    
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    Free online courses for personal and professional development at U-Haul University
    
    
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    Business and travel insurance
    
    
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    You Matter Employee Assistance Program
    
    
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    Paid holidays, vacation and sick days
    
    
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    Employee Stock Ownership Plan (ESOP)
    
    
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    401 (k) Savings Plan
    
    
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    Life Insurance
    
    
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    Critical Illness/Group Accident
    
    
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    24-hour physician available for kids
    
    
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    Subsidized gym/membership
    
    
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    Metlaw Legal Program
    
    
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    Metlife auto and home insurance
    
    
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    Mindset App Program
    
    
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    Discounts on Cell Phone plans, hotels and more
    
    
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    Lifelock Identity Theft
    
    
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    Savvy consumer wellness programs-from health care tips to financial wellness
    
    
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    Dave Ramsey's SmartDollar Program
    
    
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    U-Haul Federal Credit Union
    
    
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    Wellness Program
    
    
    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
    Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Keywords: U-Haul, Phoenix , U-Box, Field Support Analyst, Professions , Phoenix, Arizona