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Student Services Analyst

Company: Maricopa Community College District
Location: Phoenix
Posted on: January 27, 2023

Job Description:

Student Services Analyst

Job ID: 316726
Location: GateWay Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$49,319-$64,114 DOE



Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Campus Statement

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.


The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if applicable)
  • Multiple health and dental insurance coverage plans
  • Virtual: Reach a doctor 24/7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities
  • Public Service Loan Forgiveness

    Job Summary

    The Student Services Analyst (Admissions and Records) plans, directs and evaluates daily student services operations for Admissions & Records within a One Stop Enrollment Services Environment with a focus on Apprenticeship and Third Party partnerships. This position will provide direct support and/or servicing the following stakeholders: prospective and current students, community organizations, college administrators, faculty, staff, high schools, and business/industry. The Student Services Analyst position coordinates all activities of the Admissions & Records office including adhering to Federal, State, County and District regulations, policies and procedures for the Third Party and Apprenticeship Programs. This role facilitates enrollment sessions and daily processing of enrollment documents. The Student Services Analyst also collaborates and acts as a direct liaison with internal and external partners.

    Essential Functions

    40% - Plans, Organizes and implements enrollment process and enrollment essions for third party and apprenticeship programs; reviews, collects and processes enrollment documents. Serves as a subject matter expert, receives general supervision and is expected to prioritize work to meet deadlines and to keep the supervisor informed of any unusual or irregular issues that would impact achievement of a deadline, a District policy or procedure or in consideration of risk management. Keeps abreast of policies/procedures and communicates to internal and external customers through written and verbal communication; customer notification (both verbal and written); develops procedures including computerized and/or manual systems to support program requirements; prepares, processes and/or reconciles transactions, forms, paperwork and/or system data; monitors and ensures compliance with policies and procedures. Work includes reviewing program requirements, researching program activities and recommending enhancements to ensure program compliance; This position assists with the quality assurance controls for Enrollment Services. Performs fully-proficient professional level of student services work that requires independent evaluation and analysis of program requirements and judgment to select and apply standard techniques, procedures and criteria to resolve problems and make recommendations to facilitate change management.

    40% - Assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions;responds to inquiries and solves problems in accordance with policies and procedures, maintains liaison with students, faculty and others in resolving student matters; performs enrollment program coordination, develops and implements enrollment plans for internal and external staff and industry partners. Performs various Admissions & Records liaison responsibilities with internal and external programs, committees, departments and organizations.

    20% - Implements quality assurance to include regular review (e.g. spot-checks) to ensure accuracy of completed transactions, prepare/reconcile reports related to enrollment in order to comply with district and government requirements. Other duties as assigned. Runs and reviews various exception reports in SSRS, Customer Relationship Management (CRM), QLess, SIS (PeopleSoft), and other databases on a daily, weekly, and monthly basis until resolved; prepares/reconciles reports and statistical data related to enrollment services.

    Minimum Qualifications

    Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.


    Associate's Degree from a regionally accredited institution and four (4) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.


    High School Diploma/GED and six (6) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.

    Desired Qualifications

    A. Two (2) or more years' experience working with college, district, federal and state requirements in a One-Stop Enrollment Services and/or Admissions & Records Office in a higher education institution

    B. Two (2) or more years' experience working with online Student Information System such as PeopleSoft and/or other related systems (e.g., Qless, CRM - Customer Relationship Management)

    C. Two (2) or more years' experience working with Google Suite, Microsoft Office Suite, databases

    D. Two (2) or more years' experience working with sensitive or confidential data and/or materials

    E. One (1) or more years' experience with developing processes and procedures for training and/or presentations to a diverse group of students and staff

    F. One (1) or more years' experience building and maintaining collaborative working relationships

    G. Demonstrated effective written communication skills as evidenced in the resume and cover

    H. One (1) or more years' experience with providing assistance and/or training to diverse groups of individuals.

    Special Working Conditions

    Will be required to travel or be assigned to all GateWay locations May require some evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs MCCCD does not sponsor individuals for any type of work visas

    How to Apply

    Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

    Additional materials will not be accepted after the job posting has closed.

    Missing materials or incomplete employment history will not be considered.

    Please ensure your materials clearly provide the following information.
    • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
    • Indicate whether former or current employment is Full-Time or;
    • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
    • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
    • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

      Posting Close Date

      Open until filled with first review of applications June 7, 2022.

      Applications received after the review date may not be screened.

      EEO Information

      Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

      Title IX

      Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

      The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

      Clery Act

      The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

      To apply, visit


Keywords: Maricopa Community College District, Phoenix , Student Services Analyst, Professions , Phoenix, Arizona

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