Student Services Analyst
Company: Maricopa Community College District
Location: Phoenix
Posted on: January 27, 2023
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Job Description:
Student Services Analyst
Job ID: 316726
Location: GateWay Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$49,319-$64,114 DOE
Grade
114
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be
required
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Campus Statement
GateWay Community College is a Hispanic Serving Institution with
one of the most diverse student bodies in the Maricopa Community
College district. Over 46% of our students indicate Hispanic
heritage and better than half of the student population represents
more than 40 countries.
GateWay Community College is seeking to attract candidates who want
to help us continue building and sustaining an inclusive and
equitable working and learning environment for all students, staff,
and faculty. GateWay Community College understands that diversity
is integral to excellence. We honor diverse experiences and
perspectives, strive to create welcoming, inclusive, respectful
learning environments, and promote access, opportunity and
justice.
We are looking for equity-minded applicants who reflect, and
demonstrate sensitivity to and understanding of, the diverse
communities and populations that make Arizona a rich and vibrant
place to live and work. When you join the team at GateWay, you can
expect to be part of an inclusive, innovative and equity-focused
community that approaches higher education as a matter of social
justice built on broad collaboration among faculty, staff,
students, and community partners. In deciding whether to apply for
a position at GateWay, you are strongly encouraged to consider
whether your values align with our Vision, Mission, Goals, and
Values.
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Benefits & Perks Options
Job Summary
The Student Services Analyst (Admissions and Records) plans,
directs and evaluates daily student services operations for
Admissions & Records within a One Stop Enrollment Services
Environment with a focus on Apprenticeship and Third Party
partnerships. This position will provide direct support and/or
servicing the following stakeholders: prospective and current
students, community organizations, college administrators, faculty,
staff, high schools, and business/industry. The Student Services
Analyst position coordinates all activities of the Admissions &
Records office including adhering to Federal, State, County and
District regulations, policies and procedures for the Third Party
and Apprenticeship Programs. This role facilitates enrollment
sessions and daily processing of enrollment documents. The Student
Services Analyst also collaborates and acts as a direct liaison
with internal and external partners.
Essential Functions
40% - Plans, Organizes and implements enrollment process and
enrollment essions for third party and apprenticeship programs;
reviews, collects and processes enrollment documents. Serves as a
subject matter expert, receives general supervision and is expected
to prioritize work to meet deadlines and to keep the supervisor
informed of any unusual or irregular issues that would impact
achievement of a deadline, a District policy or procedure or in
consideration of risk management. Keeps abreast of
policies/procedures and communicates to internal and external
customers through written and verbal communication; customer
notification (both verbal and written); develops procedures
including computerized and/or manual systems to support program
requirements; prepares, processes and/or reconciles transactions,
forms, paperwork and/or system data; monitors and ensures
compliance with policies and procedures. Work includes reviewing
program requirements, researching program activities and
recommending enhancements to ensure program compliance; This
position assists with the quality assurance controls for Enrollment
Services. Performs fully-proficient professional level of student
services work that requires independent evaluation and analysis of
program requirements and judgment to select and apply standard
techniques, procedures and criteria to resolve problems and make
recommendations to facilitate change management.
40% - Assists new and continuing students in person, over the phone
and via email in all student services processes including
admissions, registration, financial aid, and referrals to other
related student services functions;responds to inquiries and solves
problems in accordance with policies and procedures, maintains
liaison with students, faculty and others in resolving student
matters; performs enrollment program coordination, develops and
implements enrollment plans for internal and external staff and
industry partners. Performs various Admissions & Records liaison
responsibilities with internal and external programs, committees,
departments and organizations.
20% - Implements quality assurance to include regular review (e.g.
spot-checks) to ensure accuracy of completed transactions,
prepare/reconcile reports related to enrollment in order to comply
with district and government requirements. Other duties as
assigned. Runs and reviews various exception reports in SSRS,
Customer Relationship Management (CRM), QLess, SIS (PeopleSoft),
and other databases on a daily, weekly, and monthly basis until
resolved; prepares/reconciles reports and statistical data related
to enrollment services.
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution and two
years of student services or college teaching experience, or
experience coordinating, administering, planning, or evaluating
programs.
OR
Associate's Degree from a regionally accredited institution and
four (4) years of progressively responsible student services
experience coordinating, administering, planning, or evaluating
programs.
OR
High School Diploma/GED and six (6) years of progressively
responsible student services experience coordinating,
administering, planning, or evaluating programs.
Desired Qualifications
A. Two (2) or more years' experience working with college,
district, federal and state requirements in a One-Stop Enrollment
Services and/or Admissions & Records Office in a higher education
institution
B. Two (2) or more years' experience working with online Student
Information System such as PeopleSoft and/or other related systems
(e.g., Qless, CRM - Customer Relationship Management)
C. Two (2) or more years' experience working with Google Suite,
Microsoft Office Suite, databases
D. Two (2) or more years' experience working with sensitive or
confidential data and/or materials
E. One (1) or more years' experience with developing processes and
procedures for training and/or presentations to a diverse group of
students and staff
F. One (1) or more years' experience building and maintaining
collaborative working relationships
G. Demonstrated effective written communication skills as evidenced
in the resume and cover
H. One (1) or more years' experience with providing assistance
and/or training to diverse groups of individuals.
Special Working Conditions
How to Apply
Applicants are required to submit a cover letter and resume showing
how the applicant meets the minimum and desired qualifications. All
minimum requirements must be met at the time of the
application.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Open until filled with first review of applications June 7,
2022.
Applications received after the review date may not be
screened.
EEO Information
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators.
Clery Act
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act
To apply, visit
https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=316726&PostingSeq=1
jeid-1e4d9aa5bf526541876ac3325f45949c
Keywords: Maricopa Community College District, Phoenix , Student Services Analyst, Professions , Phoenix, Arizona
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