Clinical Applications Consultant - Medical Device
Company: Instrumentation Laboratory - Bedford
Location: Phoenix
Posted on: January 27, 2023
Job Description:
WerfenWerfen, founded in 1966, is a worldwide developer,
manufacturer and distributor of specialized diagnostic instruments,
related reagents, automation workcells, and data management
solutions for use primarily in hospitals and independent clinical
laboratories. The Companys business lines include Hemostasis, Acute
Care, and Autoimmunity diagnostics, as well as Original Equipment
Manufacturing. Our success comes from a specific focus in these
rapidly evolving diagnostic areas, our commitment to customers, and
our dedication to innovation and quality. Were passionate about
providing healthcare professionals the most valuable and complete
solutions to improve hospital efficiency and enhance patient
care.Our North American Commercial Operations, as well as our
Headquarters and Technology Center for Hemostasis and Acute Care
Diagnostics, are based in Bedford, MA. Our Headquarters and
Technology Center for Autoimmunity Diagnostics is based in San
Diego, CA. Additionally, our Technology Center for Hemostasis and
Blood Gas Reagents is in Orangeburg, NY, and our Technology Center
for Whole Blood Hemostasis is in San Diego, CA.Position
Summary:Responsible for ensuring total customer satisfaction within
the Werfen installed base. Preform installations,
validations/verification and training on Werfen analyzers. Provide
on-going clinical support, customer education and consult with
customers regarding matters of regulatory requirements and
compliance. Amazing Total Rewards for our Sales & Applications
Consultants!
- Generous Base Salary + Incentive Compensation
- Company Vehicle with Personal Use Allowance
- Phone & Internet Reimbursement
- 8% 401k Match (dollar for dollar!)
- Comprehensive Health Care Benefits
- Company paid Life Insurance
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!Essential Functions:
- Performs instrument installations, validations/verifications
and training inside and outside their assigned territory as
directed by the Clinical Applications Manager (CAM). Coordinates
the instrument go-live process with internal and customer
stakeholders
- Within their assigned territory installed base, responsible for
ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and
education. Instructs customer on proper operation and clinical
utilization of products
- Achieves and maintains a high level of competency in technical
knowledge of products and services. Strives to achieve similar
competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory
requirements
- Responsible for knowledge and competency regarding Data
Management Systems (including presales, and post-sales support
activity)
- Identifies opportunities to further penetrate current installed
base and grow revenue within assigned accounts. May assist Sales
Consultant with lead generation through pre and post-sales
support
- Performs product demonstrations.
- Participates in seminars, workshops and convention exhibit
activities as requested by Management
- Develops/ maintains an account list and calls on each according
to required frequencies
- Maintains aspects of Customer Databases and Property
Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by
management
- Responsible for complying with all regulatory (including ISO)
mandated policies, procedures and workSecondary Functions:
- To be determined, as needed, by managementBudget Managed (if
applicable):
- Personal T&E BudgetInternal Networking/Key Relationships:To
be determined based on department needs, to include interactions
such as:
- North America Commercial Operations
- Customer Service
- Technical Support GroupSkills & Capabilities:
- The ideal candidate for this position will exhibit the
following skills and capabilities
- Efficiently works under pressure to meet deadlines.
- Proven technical proficiency and knowledge
- Strong planning and organizational skills
- Project management skills/experience desirable
- Ability to communicate effectively at varying levels of the
organization. Demonstrated proficiency in written and verbal
communication
- Demonstrated problem solving skills
- Collaboration, capable of executing in a team environment.
- Ability to present complex technical concepts for varying
levels of customer staff, including physiciansMinimum Knowledge &
Experience Required for the Position:
- Education:
- Associates degree in Medical Technology (preferred),
Respiratory Therapy, Nursing or related scientific discipline
required. Bachelors degree preferred
- Experience:
- Minimum of 2-3 years work experience in a lab or clinical
setting
- Additional Skills/Knowledge:
- Strong computer skills (Word, Excel and PowerPoint)
- Language: Fluency in English RequiredInternational Mobility:
- Required: NoTravel Requirements:
- Approximately 80% of timeIf you are interested in constantly
learning and being challenged on a daily basis we encourage you to
submit your resume or CV.Werfen appreciates and values diversity.
We are an Equal Opportunity/Affirmative Action Employer M/F/D/VWe
operate directly in over 30 countries, and in more than 100
territories through distributors. Annual revenue is approximately
$2 billion and more than 5,000 employees around the world comprise
our Werfen team.www.werfen.comJob ID: 2022-5495 Shift: 1st External
Company URL: https://werfen.com/en
Keywords: Instrumentation Laboratory - Bedford, Phoenix , Clinical Applications Consultant - Medical Device, Professions , Phoenix, Arizona
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