SERVICE TECHNICIAN
Company: R SQUARED Electric LLC
Location: Phoenix
Posted on: January 27, 2023
|
|
Job Description:
General Description: Responsible for responding to requests for
estimates and proposals
as directed by the Service Manager, or as necessary for current
clients. This position participates in the
development of new service sale opportunities and the ongoing
growth of existing customers.
The project manager will be required to use his or her experience,
sound judgement and initiative
to successfully meet the Service Department objectives and revenue
goals. You will manage your projects
in a matter that exceeds our customers' expectations and ensure
that our work adheres to all company
safety policies and OSHA mandated requirements. This position
reports directly to the Service Department
manager.
Note: Always, in all circumstances and situations we desire all our
personnel to live, breathe
believe in Reynolds Electric vision, which is guided by our mission
statement, value
statement, and the core values that we stand by. May these guide
you as a moral compass
in all facets as a part of the Reynolds Electric team. (Separate
attachment)
Duties: Ability to identify, qualify and close sales opportunities
within multiple markets as
assigned, directed, or pursued.
* Follow leads, and present to the Service Manager.
* Create new leads when opportunities present itself.
* Establishes key strategic partner relationships.
* Promote the company as much as possible.
* Upsell the client if possible, and within moral reasoning.
Responsible for coordination of all the parts and pieces of each
project:
* Phone contact
* Site contact
* Account management
* Proposals
* Change orders
* Contracts
* warrantee's
Put electrical estimates together from construction drawings,
sketches and job walks.
* Get proper pricing for fixture packages, gear packages or any
other specialty
pricing as per each specific job.
* Provide summaries, bid summaries, all quoted items and updated
pricing as needed.
* Put together proposals based on scope of work.
* Review estimates briefly one last time before sending off.
* Make sure all of your inclusions and exclusions are correct.
* The ability to provide budgetary numbers.
Manage project from start to finish
* Supply technician with all information needed for a successful
build of the project.
** preconstruction meeting and/or layout of the job before the tech
is to do the work.
* Ability to work effectively managing multiple jobs with multiple
priorities.
* Go through contract (if applicable) and check for discrepancies
before bringing to the
Service manager for a signature.
* Negotiate and resolve all customer concerns
* Price any additional change orders
* Do monthly billings on time in coordination with your specified
general contractor
* Manage materials spent, and labor hours used on project
throughout duration of project.
* Work with the superintendent/pm/owner/client etc with any labor
concerns that
specifically impact your job.
* Work with the client in meeting the job schedule.
* Attend job site meetings as necessary if necessary.
* Provide coaching/counseling to techs.
** Listen to needs/concerns/complaints of foreman and field
employees and report.
* Manage materials spent, and labor hours used on project
throughout duration of project.
* Work with the superintendent with any labor concerns that
specifically impact your job.
and bring up to the Service manager.
* Schedule all deliveries for each specific job. Always first
attempt to have all materials
delivered to the jobsite and NOT the shop.
Keeping relationships with clients is of utmost importance.
* Always return calls same day the message is left.
* Follow up any important information via email for a paper trail
to cover yourself.
* Take out to lunch periodically.
* Make it a personal relationship, become good friends with your
clients.
Present any concerns of safety, insubordination, theft, or any
other issues with techs,
subcontractors, superintendent, or any other employee with the
Service Manager
immediately.
Adherence to company policies and procedures as required for
service work.
Necessary skills and abilities:
* 10 yrs skill and knowledge of project management in the
electrical field. A construction
or electrical degree is desired but not required.
* The ability to use the Estimating software system and bid
projects.
* Being a salesman to always be on the hunt for new work and
sales.
* Proper dress code and maintenance of self as per company
handbook.
* Strong computer skills and at least the use of Excel, word, adobe
acrobat, zip files, etc.
* Proper professional communication with ALL persons
* Learn the Tom Pop system and can properly budget jobs.
* Maintain a positive attitude towards all situations, work on
solutions rather than
focusing on problems.
* Good filing system of all work; be able to have a "paper trail"
to cover yourself for any
unforeseen situations.
PI201558100
Keywords: R SQUARED Electric LLC, Phoenix , SERVICE TECHNICIAN, Professions , Phoenix, Arizona
Click
here to apply!
|