Business Analyst - e-commerce/treasury operations

Company: American Red Cross
Location: Phoenix
Posted on: January 26, 2023

Job Description:

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us-Where your Career is a Force for Good!Job Description:Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You'll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.The salary range for this position is $79,575.00-$95,490.00.Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.What You'll Do: The main responsibilities of the position include: monitoring transactions and managing the fraud analytics tools as part of the e-commerce payment gateway with the goal of minimizing fraud and maximizing legitimate transactions.GENERAL SUMMARY:The Corporate Treasury team is responsible for managing cash & short-term investments, liquidity, debt and the organization's e-commerce gateway platform.The Treasury Business Analyst reports to the Director of Merchant Services.The main responsibilities of the position include: monitoring transactions and managing the fraud analytics tools as part of the e-commerce payment gateway with the goal of minimizing fraud and maximizing legitimate transactions.The analyst will be the subject matter expert in the identification of unusual and/or potentially fraudulent activity; the in-house expert in using the fraud analytic tools; the primary resource for donations and training services staff fraud inquiries; training employees to understand and use fraud analytics tools.The Treasury Business Analyst will also serve as a secondary backup for the daily cash desk. The cash desk ensures accounts are adequately funded, executes overnight investments and reports the ending daily cash position.Further, the Treasury Analyst will assist with a variety of projects to support the Treasury team, in general, and the Director of Merchants Services, specifically; improve current processes when possible and gain knowledge of overall treasury operations.
PRINCIPAL DUTIES & RESPONSIBILITIES:Monitor e-Commerce Platform

• Work closely with PayPal's fraud management team to ensure the Fraud Analytics platform is providing effective defense and addressing current issues, especially BOT attacks.
• Apply business expertise to identify fraud risk and recommend strategies to mitigate such.
• Recommend and test changes to fraud rules for incoming payments for the purpose of increasing the acceptance rate without increasing risk; rerun prior transactions to test the efficacy of the proposed rule changes.
• Conduct due diligence, evaluate the circumstances, collaborate with the senior fraud investigator and recommend appropriate actions for cases of potential fraud; escalate as necessary.
  • Draw upon expertise of personnel from other departments when researching fraud and provide support and evidence to the Red Cross Office of Ethics and Compliance, as appropriate.
  • Manage e-commerce dashboard - Fraud Protection Advanced - which reports metrics and identifies trends.
  • In conjunction with users' managers and the IT help desk, regulate user access to the Braintree console including additions, changes and terminations; regularly review user population and disable access of those no longer with ARC
  • Work closely with internal and external partners and third-party service providers to assist in processing suspected fraud and chargebacks.
  • With the assistance of internal staff and PayPal fraud experts, develop and maintain policy and procedures for handling disputes and fraud claims throughout the entire transaction cycle.Other Treasury Duties
    • Develop strategies for improving and leveraging e-commerce systems within Treasury applications.
    • Learn the daily cash desk and act as back-up when necessary. The function of the cash desk, among other things, is to ensure accounts are adequately funded, execute overnight investments and report daily on cash position and end-of-day account balances
    • Other treasury duties as assigned by management, including assisting with budget preparation and monthly reconciliation to general ledger.What We Need From You:
      • Bachelor's degree in Finance or Accounting,
      • A minimum of 4 years experience in financial management and analysis.
      • CPA or Data Science certification is preferred but not required
      • Strong skills with various Microsoft Office products (Excel and Word) are essential.Experience using Power BI is also required.
      • Experience using large scale automated financial systems (such as Oracle), planning tools (such as Hyperion), data warehouse and query tools (such as Business Objects/Webi) desired but not required.
      • Experience with gateway and E commerce preferredLocation: This is a remote position based anywhere in the United States.What's In It For You?We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
        • Medical, Dental Vision plans
        • Health Spending Accounts & Flexible Spending Accounts
        • PTO + Holidays
        • 401K with 4% match
        • Paid Family Leave
        • Employee Assistance
        • Disability and Insurance: Short + Long Term
        • Service Awards and recognition
          Commitment to Your Health & Safety-COVID-19:
          The American Red Cross requires all new hires be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved prior to hire.Diversity, Equity & Inclusion
          The American Red Cross aspires to be an organization fully committed to diversity, equity, and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement. The Red Cross supports a variety of cultural groups for employees and volunteers. From our Latino Resource Group, Umoja, Asian American & Pacific Islanders, and Red Cross Pride, to the Ability Network, Veterans+ and our Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.Apply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
          
          Interested in Volunteering?Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: American Red Cross, Phoenix , Business Analyst - e-commerce/treasury operations, Professions , Phoenix, Arizona