Veterans Preferred - ServiceNow Business Process Consultant
Posted on: January 26, 2023
Military Veterans are Encouraged to Apply. - We Are:
We are Accenture - a global professional services organization,
which includes being a vital services partner to the world's major
cloud providers - ServiceNow, AWS, Azure, Google, and others.
Demand for their offerings - and for ours - skyrocketed last year
as the Covid-19 pandemic rolled on. Organizations had to grapple
with the sudden dispersal of their workforces and supply
To meet that surging demand we consolidated our far-flung
cloud-related skill sets into one highly focused services group,
named Accenture Cloud First. It started out last September with
70,000 cloud professionals, a number that's growing rapidly.
(Accenture's total employee population exceeds 500,000.) Accenture
Cloud First is on a mission that has a $3 billion/three-year
investment behind it.
Learn more about ServiceNow at Accenture Here
Accenture's ServiceNow practice can help any organization determine
how to best respond to changing business needs and coordinate
services across the enterprise for greater speed, agility and
efficiency, all delivered at scale.
A transformation maven with the skills to help clients meet the
challenges of digitization. Your superpower? Using your know-how,
creativity, and analytical powers to solve clients' most complex
business problems to help their companies do more. And you possess
the communication and people skills to inspire teams to bring their
A-game. Ready to put your talents to work in our ServiceNow
- The Business Process Consultant will be part of an Accenture
team and will be accountable for delivering Industry Best Practice
guidance working with customers to achieve their business outcomes
in ITSM (IT Service Management).
- This role will lead all process changes aspects of the
project/solution delivery and maintain trusted advisor status with
the customer throughout the engagement.
- As a Business Process Consultant will be accountable to work
with and advise clients on managing the business change required
within the client's organization.
- Strong interpersonal skills, a customer focused approach and an
ability to work with cross-functional teams is required to be
successful in this role.
For now, all Accenture business travel, international and domestic,
is currently restricted to client-essential sales/delivery activity
Please note: The safety and well-being of our people continues to
be the top priority, and our decisions around travel are informed
by government COVID-19 response directives, recommendations from
leading health authorities and guidance from a number of infectious
Here's What You Need:
- Minimum 5 years consulting experience in ITSM related process
and tool implementation projects.
- Minimum 5 years' experience in process definition, improvement
- Minimum 5 years' experience developing requirements
documentation, project artifacts and process documents.
- ITIL v4 Managing Professional or Strategic Leader
- Agile Scrum Product Owner Certification
- Business Process Management (BPC)
- Bachelor's degree(inBusiness or IT related field preferred)or
equivalent (minimum 12 years) work experience. (IfAssociate's
Degree, must have minimum 6yearswork experience)
Bonus Points If:
- ServiceNow CSA (Certified System Administrator) and ITSM
- Demonstrate excellent communication skills both verbal and
written and presentation and facilitation skills.
- Advanced MS Office skills (Word, Excel, Visio and
- Extensive experience in process management
- Proven ability to work independently and as a team
- Strong experience in requirements gathering, story writing,
test plan development and working on projects using agile
methodologies and best practices.
- Desire to add value to the client and Accenture above and
beyond the role
- Proven experience identifying solutions that align to ITIL best
practices including defining and deploying "future state" ITSM
Process for clients aligned to the ServiceNow platform.
- Demonstrated ability in consulting engagements providing
thought leadership to sponsors/stakeholders in solving business
process and/or technical problems by focusing on providing options
which identify the pros and cons of those options and the risks and
impacts of each option.
We are a global collective of innovators applying the New every day
to improve the way the world works and lives. Help us show the
world what's possible as you partner with clients to unlock
hiddenvalue and deliver innovative solutions. Empowered with
innovative tools, continuous learning and a global community of
diverse talent and perspectives, we drive success in a new business
architecture that disrupts conventional practices. Our expertise
spans 40+ industries across 120+ countries and impacts millionsof
lives every day. We turn ideas into reality.
Compensation for roles at Accenture varies depending on a wide
array of factors including but not limited to the specific office
location, role, skill set and level of experience.As required by
local law, Accenture provides a reasonable range of compensation
for roles that may be hired in California, Colorado, New York City
or Washington as set forth below and information on benefits
offered is here.
Role Location: Range of Starting Pay for role
California: $78,500 to $192,600
Colorado: $78,500 to $166,400
New York City: $90,900 to $192,600
Washington: $83,600 to $177,200
What We Believe
We have an unwavering commitment to diversity with the aim that
every one of our people has a full sense of belonging within our
organization. As a business imperative, every person at Accenture
has the responsibility to create and sustain an inclusive
Inclusion and diversity are fundamental to our culture and core
values. Our rich diversity makes us more innovative and more
creative, which helps us better serve our clients and our
communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
as age, disability, ethnicity, gender, gender identity and
expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race,
creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local
Accenture is committed to providing veteran employment
opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and
Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities
for persons with disabilities or religious observances, including
reasonable accommodation when needed. If you are hired by Accenture
and require accommodation to perform the essential functions of
your role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.
If you would like to be considered for employment opportunities
with Accenture and have accommodation needs for a disability or
religious observance, please call us toll free at 1 (877) 889-9009,
send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa
for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture, Phoenix , Veterans Preferred - ServiceNow Business Process Consultant, Professions , Phoenix, Arizona
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