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Critical Operations Technician I (Data Center)

Company: Quality Technology Services, LLC
Location: Phoenix
Posted on: September 24, 2022

Job Description:

Learn what makes QTS a unique place to grow your career! (QTS Data Centers is seeking a C ritical Operations Technician I (Data Center Facilities) to work at our brand new Phoenix, AZ data center campus. Quality Technology Services (QTS) is a leading provider of data center solutions across a diverse footprint spanning more than 7 million square feet of QTS Mega Data Centers throughout North America and Europe. With a new 'greenfield' data center being built, CETs hired will initially work from our Van-Buren location in Phoenix and once the building is ready, will move to the new location. Training for the Hybrid CET may also involve some paid training at our other QTS locations. More information provided at time of interview.The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires shift work hours to support a 24X7X365 data center environment. _Please note: this position is available only in selected QTS Data Center sites and is a posted position only._ RESPONSIBILITIES, other duties may be assigned.+ Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.+ Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.+ Provide remote hands and eyes services for customers.+ Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.+ Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.+ Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.+ Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.+ Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.+ Responds as required to building emergencies and customer requests.+ Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.+ Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software. BASIC QUALIFICATIONS + Two or more years of technical training, military training, or workplace equivalency+ Background in areas of IT, electrical, and/or mechanical+ Proficiency with MS Office Suite PREFERRED QUALIFICATIONS + One or more years of work experience in data center environment, NOC, or equivalent+ BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications KNOWLEDGE, SKILLS, AND ABILITIES + Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.+ Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.+ Strong written, verbal and interpersonal skills.+ Ability to function in a team environment.+ The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.+ Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.+ The ability to acquire and apply job-related knowledge within set guidelines and expectations.+ Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from

Keywords: Quality Technology Services, LLC, Phoenix , Critical Operations Technician I (Data Center), Professions , Phoenix, Arizona

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