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Business Execution Consultant

Company: Wells Fargo
Location: Phoenix
Posted on: August 7, 2022

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Conduct Management Quality Program is a multifaceted department focused on designing and defining multiple quality programs for Conduct Management to improve quality and timeliness of allegations management in alignment with policy and regulatory requirements. The Targeted Quality (TQ) team in the Quality Program is responsible for the execution of quality assurance activities through targeted and control reviews across all allegation management groups.The Business Execution Consultant will engage frequently with business partners to advise and consult on errors identified within reviews. They will serve as Subject Matter Experts for the quality of the various groups they review. The Business Execution Consultant will create partnerships, foster collaboration all while ensuring utmost accuracy in TQ Reviews.In this role, you will:

  • In this role, you will:
  • Effectively execute quality assurance reviews to assess adherence to documented policy and procedures over the Allegation Management life cycle.
  • Independently complete reviews of cases in the Allegation Management Lifecycle in their entirety, identifying quality errors.
  • Interface with Sr. Consultants, Investigators, and their managers to ensure quality issues are acknowledged and remediated.
  • Partner with Sr. Consultants, Investigators, and their managers when re-evaluations are requested.
  • Prepare high quality documentation, reporting and identify quality error trends that require escalation.
  • Partner and collaborate with business partners to drive quality results.
  • Assists co-workers and managers with other assigned tasks, projects, and initiatives
  • Independently manage and work assigned TQ case load within assigned timelines.
  • Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.Required Qualifications:
    • 2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
      • Knowledge of Enterprise Allegations Platform (EAP)
      • Knowledge of Enterprise Investigations (Employment/Internal)
      • Knowledge of the Allegation Management Policy
      • Knowledge of the Self Assurance Activities Policy
      • Understanding of Quality Assurance (QA) development and implementation of testing practices/processes
      • Ability to build partnerships and consult effectively with leadership
      • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to present results of analyses and recommendations to leaders
      • Ability to negotiate, influence, and collaborate to build successful relationships
      • Ability to work effectively in a virtual team environment
      • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
      • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
      • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
      • Excellent verbal, written, and interpersonal communication skills
      • Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Job Expectations: Ability to travel up to 10% of the time Other Desired Qualifications
        • Experience testing policy and procedures/control testing
        • Experience with unusual or suspicious regulatory filings
        • Experience drafting and analyzing reports of findings and providing recommendations to business line management
        • Experience developing trend reporting
        • Experience collaborating with management to develop corrective action plans to mitigate risks
        • Experience providing 'credible challenge' to business partners when necessary
        • Experience effectively interacting with a broad range of risk professionals, senior management, and regulators
          We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Phoenix , Business Execution Consultant, Professions , Phoenix, Arizona

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