Outbound Fulfillment Associate - Nights
Company: Sonora Quest
Posted on: August 8, 2022
Phoenix, Arizona Department Name:
Purchasing-Ref Lab Work Shift:
Night Job Category:
Supply Chain POSITION SUMMARY
Provides professional, respectful, friendly and high quality
customer service and excellent communications to all internal and
external customers with regard to department supply orders.
Processes all incoming client supply and department orders,
assuring they are accurately picked, packed, confirmed and
delivered in a timely manner. Responsible for all functions related
to stocking, record keeping and distribution of all materials.
Takes inventory count and distributes all items to proper location.
Performs all functions according to established policies,
procedures, regulatory and accreditation requirements, as well as
applicable professional standards. CORE FUNCTIONS 1. Customer
Service: Responsible for professional, respectful and friendly
communication directly with internal department customers in
support of department stock and nonstock orders, emergencyrequests,
order status, backorders, returns, and general supply related
support. Contributes to positive Supply Chain Management brand and
champions a culture of service. 2. Inventory Management: Performs
inventory counts in both department point of use and in fulfillment
center inventories using information systems and/or automated
systems, generates pick lists, pick orders, restock inventories,
puts-away inbound inventory, and completes client supply orders for
delivery through logistics team or 3rd party carrier. Complies with
First-In-First-Out (FIFO) replenishment standards. 3. Audit & Error
Handling: Performs audits on assigned inventories and identifies
stockouts, expired inventory, FIFO inaccuracies, and damaged
product and works with senior team members for guidance and
resolution. 4. Route Delivery: Delivers stock and nonstock supplies
to all onsite departments within assigned delivery route.
Communicates any discrepancies to customers using established
communication methods for clear and prompt order feedback. 5. Lean
& 5S: Actively supports Lean culture as a contributing team member
in Lean projects and fulfills assigned 5S duties at established
regular intervals. 6. Full Physical Inventory Count: Performs
detailed full physical inventory count during scheduled portions of
the year utilizing established process and information systems.
SCOPE AND COMPLEXITY Comes in contact with and speaks on the phone
with a variety of customers and clients. Internal customers are all
employees. External customers are clients. Requires data entry of
supply requisitions and other information systems and works with
logistics team on the routing of supply deliveries. PHYSICAL
DEMANDS/ENVIRONMENT FACTORS Stooping, reaching, heavy lifting up to
75 lbs, climbing, bending, pushing, pulling, driving, map and route
interpretation, understanding of temperature ranges, ability to
multitask in fast paced environment, high level organizational
skills. Requires significant use of personal computer, phone and
general office equipment. Needs adequate visual acuity, ability to
grasp and handle objects. Ability to communicate effectively. May
require off-site travel. KNOWLEDGE/SKILLS/ABILITIES
- Ability to effectively communicate verbally and in writing to a
variety of customers and personalities while maintaining a positive
and upbeat attitude.
- Basic math skills and problem solving ability.
- Ability to read, write and orally communicate clearly in
- Excellent ability to work effectively in a dynamic, rapidly
- Excellent collaboration skills and able to work on a diverse
team. MINIMUM QUALIFICATIONS
- High School Diploma or equivalent.
- Two (2) years' previous experience in customer service and/or
- Demonstrated ability to maintain positive relations with a
diverse internal team and external customer base.
- Hazardous Materials certification upon employment or within six
(6) months of hire.
- Forklift certification upon employment or within six (6) months
of hire. PREFERRED QUALIFICATIONS
- Associate's Degree or higher level of education. One year
previous supply management experience within healthcare, clinical
or diagnostic laboratory industry.
- One year experience in direct customer facing role.
- Basic skill-level in MS Excel Associated topics: coordinator,
crane, dock c, intern, logistics operation, material handler,
operator warehouse, picker, warehouse operation, warehouseman
Keywords: Sonora Quest, Phoenix , Outbound Fulfillment Associate - Nights, Professions , Phoenix, Arizona
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