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Domestic Operations Agent

Company: AIT Worldwide Logistics
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Job DescriptionWake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.Our people deliver.® AIT Phoenix is seeking a Domestic Operations Agent to join our team!Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.Position Overview:The Domestic Operations Agent has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. Provide additional back-up support to the International Operation Functions when necessary.Schedule:Monday - Friday 9:00am to 5:00pm OR 10:00am to 6:00pmWhat You Will Be Doing Day-to-Day:

  • Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly.
  • Route freight shipments across multiple transportation modes and services based upon client requests.
  • Proactively communicate with clients regarding status of freight.
  • Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
  • Assist local sales and domestic offices with air/ground freight issues.
  • Assist local sales and domestic offices with air/ground freight issues.
  • Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
  • Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
  • Ensure paperwork, labeling and scanning for accuracy.
  • Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
  • Responsible for processing monthly inventory.
  • Work Offsite occasionally to process orders.
  • Provide Operational Back-up Support to International Team
  • All other duties as neededWhat We Look for in Teammates:
    • A team player who works well with others – being respectful to our teammates is a Core Value!
    • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
    • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
    • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!Other Skills We Hope to See:
      • 0-3 Years' Experience
      • Other duties and responsibilities will be assigned as business demands deem necessary.
      • Network with corresponding departments to ensure files are billed and posted prior to end of month
      • Continuous learning through required compliance training and certifications of software and/or regulations.
      • SAP, AS400 & CargoWise Experience is Preferred What AIT Can Offer You:
        • Growing company with a record year in performance that continues to scale!
        • Opportunity to drive significant changes in our station with an ability to make an impact across the organization
        • Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
        • Laid-back and open-door work environment
        • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
        • Opportunity for advancement
        • Competitive compensation & benefits package
        • Generous paid time off
        • Tuition assistance for your personal development
        • Volunteer program – it's also a Core Value – we actively engage in our communities!About AIT Worldwide Logistics:AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to by JazzHR4ROxcgxqbP

Keywords: AIT Worldwide Logistics, Phoenix , Domestic Operations Agent, Professions , Phoenix, Arizona

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