Network Analyst II

Company: myGwork
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks
and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our
colleagues, clients and communities succeed. If you're ready to grow your career and make an impact
in fintech, we have one question: Are you FIS?

About the team:

FIS' Managed IT services provide flexibility to financial institutions as their needs vary and
evolve. Our experienced staff takes action to ensure your assets, systems and applications stay
current and continuous. That's why organizations in financial services and other industries rely on
our team of experts who are dedicated to information, network and internet security.

What you will be doing:

As a Network Analyst II, you will provide and maintain network connectivity services for FIS
networks.

Performs device configurations, internal operating system upgrades and software upgrades and
deploys network devices including routers, switches, load balancers and firewalls.

Follows documented network services processes and procedures - identifies gaps in processes
or documentation and suggests improvements.

Monitors, responds and provides resolution for all network problem and incident tickets.

Utilizing case management system (CMS), documents status updates and problem resolutions.

Performs customer service duties and responds to customer requests as defined by management.

Responds to customer requests as defined by management completing assignments in a timely
manner with an acceptable level of quality.

Troubleshoots network problems and recommends corrective procedures; assists with
troubleshooting circuit equipment and all other network issues.

Prepares activity reports as requested by management.

Identifies opportunities to improve workflow and creates supporting documentation for review
by peers and management.

Maintains network services documentation related to work area.

Completes network change requests in accordance with service level agreements.

Maintains network lab and equipment inventory

What you bring:

3+ years of experience performing hands on network services infrastructure engineering,
diagnosing and correcting network problems and network equipment installation and configuration.

Experience with:

VeloCloud SDWAN

F5 Load Balancers

Juniper firewalls, switches and routers

Cisco routers and firewalls including user and business-to-business VPN connections

Communicates ideas both verbally and in written form in a clear, concise and professional
manner

Knowledge of basic IT technologies, i.e., operating systems, network devices, software
development and architecture

Ability to understand and apply technical concepts

Team skills, including the ability to establish and maintain effective working relationships

Flexibility, versatility, dependability

Bachelor's degree in technical discipline or related field or the equivalent combination of
education, training, or work experience.

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we
offer you:

A voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back

.

Vaccination Requirements

All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals
with a disability (including a medical condition) or sincerely held religious beliefs or practices
that prevent them from getting the vaccine may request an exemption from the vaccine
requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process
in order to provide services to our clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital status, genetic information,
national origin, disability, veteran status, and other protected characteristics. The EEO is the
Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional
offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing
this job description care was taken to include all competencies needed to successfully perform in
this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions
of the job may or may not have been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our
hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which
are not on the preferred supplier list and is not responsible for any related fees for resumes
submitted to job postings, our employees, or any other part of our company.

#pridepass

This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Phoenix , Network Analyst II, Professions , Phoenix, Arizona