Network Analyst II
Posted on: January 16, 2022
At FIS, our technology and our people are moving forward. We
advance the way the world pays, banks
and invests. We believe in building inclusive, diverse teams.
Together, we innovate to help our
colleagues, clients and communities succeed. If you're ready to
grow your career and make an impact
in fintech, we have one question: Are you FIS?
About the team:
FIS' Managed IT services provide flexibility to financial
institutions as their needs vary and
evolve. Our experienced staff takes action to ensure your assets,
systems and applications stay
current and continuous. That's why organizations in financial
services and other industries rely on
our team of experts who are dedicated to information, network and
What you will be doing:
As a Network Analyst II, you will provide and maintain network
connectivity services for FIS
Performs device configurations, internal operating system upgrades
and software upgrades and
deploys network devices including routers, switches, load balancers
Follows documented network services processes and procedures -
identifies gaps in processes
or documentation and suggests improvements.
Monitors, responds and provides resolution for all network problem
and incident tickets.
Utilizing case management system (CMS), documents status updates
and problem resolutions.
Performs customer service duties and responds to customer requests
as defined by management.
Responds to customer requests as defined by management completing
assignments in a timely
manner with an acceptable level of quality.
Troubleshoots network problems and recommends corrective
procedures; assists with
troubleshooting circuit equipment and all other network issues.
Prepares activity reports as requested by management.
Identifies opportunities to improve workflow and creates supporting
documentation for review
by peers and management.
Maintains network services documentation related to work area.
Completes network change requests in accordance with service level
Maintains network lab and equipment inventory
What you bring:
3+ years of experience performing hands on network services
diagnosing and correcting network problems and network equipment
installation and configuration.
F5 Load Balancers
Juniper firewalls, switches and routers
Cisco routers and firewalls including user and business-to-business
Communicates ideas both verbally and in written form in a clear,
concise and professional
Knowledge of basic IT technologies, i.e., operating systems,
network devices, software
development and architecture
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain
effective working relationships
Flexibility, versatility, dependability
Bachelor's degree in technical discipline or related field or the
equivalent combination of
education, training, or work experience.
A career at FIS is more than just a job. It's the change to shape
the future of fintech. At FIS, we
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
All employees must be fully vaccinated against COVID-19 on or
before December 31, 2021. Individuals
with a disability (including a medical condition) or sincerely held
religious beliefs or practices
that prevent them from getting the vaccine may request an exemption
from the vaccine
FIS is committed to protecting the privacy and security of all
personal information that we process
in order to provide services to our clients. For specific
information on how FIS protects personal
information online, please see the Online Privacy Notice .
FIS is an equal opportunity employer. We evaluate qualified
applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information,
national origin, disability, veteran status, and other protected
characteristics. The EEO is the
Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If
you are made a conditional
offer of employment, you will be required to undergo a drug test.
ADA Disclaimer: In developing
this job description care was taken to include all competencies
needed to successfully perform in
this position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions
of the job may or may not have been described for purposes of ADA
reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a
relatively small portion of our
hiring is through recruitment agencies. FIS does not accept resumes
from recruitment agencies which
are not on the preferred supplier list and is not responsible for
any related fees for resumes
submitted to job postings, our employees, or any other part of our
This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+
students, inclusive employers & anyone who believes in workplace
Keywords: myGwork, Phoenix , Network Analyst II, Professions , Phoenix, Arizona
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